2 of 2 Permanent Deskside Support Engineer Jobs in Cambridgeshire

TelefonicaTech ·United Kingdom, Cambridge Job Description Main purpose of the job: To provide deskside technical support and advisory service of End User Compute (EUC) devices, including resolving and enabling the resolution of incidents, problems, requests, and deploying new hardware and associated software. Main Duties and Responsibilities: Essential duties … include, but are not limited to, the following: Act as 2nd Line support for all EUC technical incidents through to resolution at deskside. Create knowledgebase articles where repeated incidents are logged to assist Service Desk Analysts to increase 1st time Fix Proactive in providing solutions to common incidents ...

Telefónica Tech UK&I in Cambridge seeks an EUC support analyst to provide deskside technical support and advisory services for End User Compute devices, resolving incidents, problems and requests and deploying hardware and software updates. You will act as 2nd line for EUC incidents, create knowledgebase articles … drive first-time fixes, and collaborate with third-party support to meet SLA while participating in a 24/7 shift rota in a dynamic global tech environment. #J-18808-Ljbffr ...