4 of 4 Permanent ITIL Jobs in Cambridgeshire

communication skills with the ability to explain technical issues clearly A proactive, customer-focused and team-oriented approach Relevant IT training or certifications (e.g. ITIL) – desirable Exposure to Microsoft Teams, SharePoint or MDM – desirable Apply ...

support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills Leadership & Coaching: Ability to inspire, motivate, and develop ...

activities. Reporting Reporting to Programme Management on any compliance issues. Providing input to Core Services and Project Boards on Problem Status and progress. ITIL Policy and Processes Ensure relevant documentation for Knowledge and CSI management is accessible and controlled. Periodically review the Knowledge, Document, and CSI Management processes to ensure ...

Networking concepts. • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis) • ITIL certification or knowledge of ITIL framework practices. Note that for this role, there will be a need to travel to site locations when required, in addition ...