IT Service Desk Engineer
- Hiring Organisation
- MASS Consultants
- Location
- St. Neots, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
satisfaction. You will be based at our Cambridgeshire Head Office in a full-time onsite position within a high-assurance environment, working closely with technical teams across Network, Security, and 3rd line resolver groups. Key Responsibilities Act as the first point of contact for users, delivering 1st line triage … investigation, and resolution across devices, operating systems, applications, and secure services. Provide 2nd line support involving deeper technical analysis, hands-on troubleshooting, and root-cause identification where required. Aim to achieve first-time fix wherever possible to improve service efficiency and minimise escalations. Escalate effectively to 3rd line ...