IT Service Desk Lead / Manager
- Hiring Organisation
- Red King Resourcing
- Location
- London, Holborn, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £48000/annum Dep on skills / exp
/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex … technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk performance, including ticket volumes, response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing ...