IT Service Desk Lead / Manager
- Hiring Organisation
- Red King Resourcing
- Location
- London, Holborn, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £48000/annum Dep on skills / exp
Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex technical issues … systems to promote consistency and effective knowledge sharing across the team. Identifying opportunities to improve Service Desk processes, operational efficiency and the overall end-user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management ...