Trowbridge, cardiff, united kingdom Hybrid/Remote Options
Nexgena Associates
and resolve escalated incidents across Windows, Linux and Microsoft technologies. Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers. Administer Microsoft 365, Azure, and ActiveDirectory/Entra ID environments. Perform routine monitoring, patching, and maintenance to ensure system stability and performance. Document solutions, produce technical knowledge base articles and contribute to … or systems engineering role. Strong knowledge of Windows Server and desktop environments. Good working knowledge of Linux operating systems. Microsoft 365 and Azure administration experience. Strong experience with ActiveDirectory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets More ❯
installing, configuring and resolving software issues. Even Better If You Also Have: Previous IT service desk experience. Basic networking knowledge (switches, routers, Wi-Fi, firewalls). Familiarity with ActiveDirectory and Exchange user admin. Experience managing antivirus solutions (e.g., Sophos). Knowledge of backup tools like Veeam or Datto. An understanding of virtualisation and unified comms More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
Additional Resources
in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016. This is a More ❯
St. Mellons, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Additional Resources Ltd
in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016. This is a More ❯
user hardware and software, and maintaining documentation to improve organisational resilience. You will also contribute to IT projects, create user guides and knowledge base articles, and play an active role in team meetings and workshops. … What you'll need to succeed Previous experience in a 1st/2nd line IT Service Desk support role Knowledge of ITIL-aligned environments Strong technical skills in MicrosoftActiveDirectory, Windows operating systems, and Microsoft Office applications Experience with end-user hardware setup, troubleshooting, and diagnostics Excellent communication skills with the ability to build strong More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
Victim Support
We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, ActiveDirectory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
NFP People
We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, ActiveDirectory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Victim Support
We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, ActiveDirectory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive More ❯