key role, you'll oversee the day-to-day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuous improvement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under More ❯
key role, you'll oversee the day-to-day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuous improvement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under More ❯
up to 10 agents to deliver exceptional outcomes for customers and the business. Support the Customer Support Manager in driving positive departmental changes. Develop team skills through 1:1s, coaching, huddles, and meetings. Build strong relationships with key internal stakeholders. Act as an escalation point for team support when needed. Remove obstacles preventing agents from delivering outstanding service. Shifts You More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
NST Recruitment Ltd
Bid Manager Bid Management, RFI/RFP, Proposals, Private & Public Sector, Effective Communication, Documentation, Coaching, Stakeholder Management, 12-Month Fixed-Term Contract (FTC), Remote (UK) Up to £50,000 + Benefits This is a fantastic Bid Manager (12-month FTC) opportunity to work with a leading UK-based technology services organisation and play a crucial role in overseeing high-value More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
identifi Global Resources
M365 tools to drive collaboration, efficiency, and user-centred outcomes. You’ll be setting the vision, strategy, and governance for products, introducing modern product management and agile practices , and coaching teams to embed these ways of working for the long term. In short: this is a transformation and capability-building role — part hands-on product management, part change leadership and … Experience in defining and managing product roadmaps and backlogs. Strong grasp of agile, iterative, and user-centred design principles. Familiarity with Power Platform/M365 ecosystem (desirable). Interpersonal & Coaching Skills Excellent communication and facilitation (workshops, stakeholder sessions). Coaching and mentoring to embed product management practices. Collaborative mindset, comfortable leading through influence. Technical & Analytical Skills Understanding of service design More ❯
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯
