1 to 25 of 27 Permanent ITIL Jobs in Cardiff

/or Octopus Deploy would be an advantage. Experience working with custom internally developed applications and interacting with development teams preferred. Knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years of experience working in an environment with: Adherence to formal change management processes. Delivery of services ...

Industrialised Delivery Model. Public Sector Fluency: Deep understanding of GDS standards and the unique challenges of government IT. Technical Acumen: Practical knowledge of ITIL, cloud-native architectures, and financial awareness of service charging mechanisms. Leadership: Expert in cross-functional collaboration and managing multidisciplinary agile teams under pressure. Communication: Ability ...

process-driven, with a strong sense of ownership and accountability. Desirable Skills: • Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Associate/Expert, ITIL Foundation or Practitioner). • Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with ...

scripting for diagnostics and reporting. Familiarity with agile methodologies and tools like Jira, Confluence, or equivalent. Experience with monitoring tools and alerting systems. ITIL Foundation or similar service management certification. Please apply within or contact Ash from Greystone Consulting Group to discuss further. Telephone: 02921 880 588 Email: ash@greystone ...

/MS) in Engineering, Information Systems, or related field. PMP certification. Experience with ERP migrations or carve-outs in M&A contexts. Familiarity with ITIL, Agile, and Lean Six Sigma methodologies. Proficiency with MS Project, Excel, Visio, Power BI, and collaboration tools. What you'll get in return 15% Bonus ...

planning, and continuous improvement What You'll Bring • Delivery or customer success leadership experience within software, ERP, or tech consulting • Strong understanding of Agile, ITIL, or PRINCE2 • Proficiency with Jira, Tempo, and Confluence • Experience with ERP systems, ideally Business Central • Excellent communication, leadership, and stakeholder management skills • Customer-first, analytical ...

with the ServiceNow platform, specifically within the SPM module Servicenow Certified Application Developer Strong understanding of ITSM and general ServiceNow architecture Solid grasp of ITIL principles and best practices Proficiency in JavaScript and experience working with ServiceNow APIs and web services Demonstrated experience integrating ServiceNow with other enterprise applications Excellent ...

build and maintain customer relationships. On top of this, you will also have a strong understanding of ITSM processes as well as the ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident ...

stakeholder collaboration skills. Ability to manage multiple priorities in a fast-paced environment. Experience supporting SaaS applications and working within project teams. Familiarity with ITIL processes and ticketing systems. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

projects, including structured cabling and technology rollouts Develop and manage project plans, budgets, risks, dependencies, and reporting Apply recognised project management methodologies (PRINCE2, Agile, ITIL) Act as the primary point of contact for clients, suppliers, and internal teams Coordinate field engineers, subcontractors, and project resources Ensure compliance with health & safety ...

projects, including structured cabling and technology rollouts Develop and manage project plans, budgets, risks, dependencies, and reporting Apply recognised project management methodologies (PRINCE2, Agile, ITIL) Act as the primary point of contact for clients, suppliers, and internal teams Coordinate field engineers, subcontractors, and project resources Ensure compliance with health & safety ...

following would also be useful: Microsoft AZ-104 (Administrator) AZ-400 (DevOps Engineer Expert), AZ-305 (Solutions Architect), CKA/CKAD, HashiCorp Terraform Associate ITIL 4 Foundation or SRE Foundation Please send CV for full job description. Excellent package including strong annual bonus, flexible working and competitive pension. ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

Experience IT Service Design & Project Management Experience Experience in Introduction or Release Management Proven delivery of large-scale enterprise go-lives Strong understanding of ITIL Service Transition, change management, and release governance. Hands-on experience with ServiceNow (asset management, CMDB, incident/problem/change management). Familiarity with Jira ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

calls, provide basic technical support, and proactively follow up on open tickets. Own and manage tickets throughout their lifecycle in line with the ITIL framework . Deliver clear, timely updates to customers via phone and email. Perform capability gap analysis and contribute to continual service improvements. Ensure all work … Windows OS. Basic understanding of Azure services. Experience with device OS installation, re-imaging, and cross-platform troubleshooting (ping, traceroute, etc.). Familiarity with ITIL best practices and tools such as ServiceNow . Excellent customer service, call handling, and communication skills. Strong incident management and hardware/software troubleshooting capabilities. ...

successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align with customer needs and ITIL standards. Main Tasks and Objectives Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within … data and analytical skills to establish facts, identify trends, and drive service improvements. Develop and maintain IT service delivery processes in line with ITIL best practices and ITSM frameworks, working with Department managers to drive improvement and service maturity. Collaborate with internal Company personnel to ensure alignment on customer requirements ...

continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

ensure service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing … less experienced Service Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator ...

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, and Glasgow, offering a 'flexi working model' of remote first or ...

performance, service reporting & governance ✔ Be the senior escalation point for incidents & change ✔ Build strong relationships with customers and suppliers ✔ Drive ITIL-aligned service improvement & efficiency ✔ Lead onboarding and transition of new customers What you’ll bring: ✔ 5+ years in IT Managed Services ✔ Strong ITIL/ITSM knowledge ✔ Confident, customer-facing ...

with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco routing, switching and security solutions Palo Alto firewalls … environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading ...

with architects and security teams to strengthen the network Managing vendor relationships and collaborating with internal stakeholders Maintaining up-to-date documentation and following ITIL-based processes Participating in a 24/7 support rota Tech Stack You’ll Work With LAN/WAN/SD-WAN Wireless networks Cisco … environment Excellent problem-solving and relationship management skills Proven experience with Cisco, Palo Alto, SD-WAN, ZScaler, and automation tools A solid understanding of ITIL practices Calm under pressure and confident managing critical incidents or tight project deadlines This is a great opportunity for someone who enjoys taking ownership, leading ...

equivalent relevant experience, preferably within a digital/IT subject and/or healthcare subject area Evidence of continuous professional development through their career ITIL Foundation Desirable Prince2 Agile certification, or equivalent qualification ITIL Specialist In depth understanding of the product needs of Velindre University NHS Trust and its Divisions ...