6 of 6 Permanent ITIL Jobs in Cardiff

networks, and network troubleshooting Experience working within hybrid infrastructure environments and supporting on-premise services Knowledge of IT service management processes, ideally within an ITIL-aligned environment Ability to diagnose complex technical issues and deliver effective resolutions Strong stakeholder management and communication skills, with the ability to explain technical concepts ...

facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer focused, proactive, and solutions driven Strong communicator ...

Skills & Experience 1-3 years' experience in Application or Product Support (B2B/SaaS preferred). Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills for querying, data validation and troubleshooting. Excellent communication and stakeholder management skills. If you'd like to hear more about ...

workload distribution Produce clear, data-driven service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment Service Experience & Continuous Improvement Own and enhance the end-to-end service experience … with business and customer needs What Youll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills ...

Control Language) Proficiency in Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understanding of ITIL fundamentals What We Offer £300 per day rate 6-month contract (inside IR35) Onsite working in Cardiff Flexible working options available upon completion of training Opportunity to work ...

Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management xkybehq analytics, reporting and meetings ...