5 of 5 Permanent ITIL Jobs in Cardiff

more of the following data network technologies: - oRouting & Switching oNetwork Access Control technologies oNetwork monitoring technologies oWireless technologies Desirable Masters qualification ITIL qualification. CCNP qualification. In-depth knowledge of firewalls Knowledge of modern telephony platform Registered with a relevant informatics professional body Knowledge of: oSIP ocloud telephony osoftware defined networking ...

facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer focused, proactive, and solutions driven Strong communicator ...

Experience working as a Release Manager in a Financial Services organisation or other high regulated environment would be an advantage If you hold an ITIL certification this would also be an advantage although not essential What you'll get in return The organisation offers a great working environment plus ...

single point of support contact for all end-user incidents and requests for Digital Services within the Trust Working in line with ITIL best practice, you will be using an IT Service Management tool to triage Incidents and service requests whilst occasionally also raising andmaintaining problem record The ability … platform, including and not limited to Outlook, Teams, Power Platform, SharePoint, and MS Lists Desirable Knowledge of NHS Wales organisations strategy Foundation qualification in ITIL v3 or v4 Recognised ICT Qualification CompTIA A+, or equivalent Microsoft Certified Desktop Support Technician (MCDST) Experience Essential Excellent understanding and experience of supporting Printing ...

planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You’ll Bring Proven experience managing a Service Desk or technical … support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across ...