4 of 4 Permanent ITSM Jobs in Cardiff

application packaging and deployment . Strong troubleshooting, root cause analysis and escalation management skills. Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice or ServiceNow. Knowledge of endpoint security and Microsoft security technologies . PowerShell experience for administration and automation. Excellent communication, coaching ...

need to succeed Previous experience in a 1st Line, Service Desk, Helpdesk or IT Support position Exposure to ServiceNow or a similar ITSM/ticketing environment Familiarity with Microsoft technologies Any experience supporting SAP, Citrix or Azure would be beneficial Good troubleshooting and communication skills What you need ...

support across five campuses, driving deployment, remediation and service improvement using Microsoft Intune and Autopilot. You will coach engineers, coordinate workloads and liaise with ITSM and security teams. Balance operational leadership with hands-on delivery, ensuring service levels, quality standards and security controls meet university requirements while collaborating with stakeholders ...

opportunities to improve efficiency, performance and customer experience What we’re looking for You’ll have solid experience in IT Service Delivery/IT Service Management , ideally with experience managing service desk or IT operations teams. You should have: Strong ITIL/IT service management knowledge Experience managing and developing ...