4 of 4 Permanent Proactive Maintenance Jobs in Cardiff

Technical Team Lead, existing frontline support teams, application packaging specialists, third-party application providers and USW IT stakeholders. You will resolve technical escalations, support proactive maintenance and help maintain a reliable user experience. The role is expected to balance operational support, application lifecycle activities and continuous service improvement … Support ·Act as a 2nd line escalation point for endpoint and application-related incidents. ·Investigate root causes and implement permanent fixes where appropriate. ·Perform proactive monitoring and remediation activities. ·Collaborate with senior engineers on complex technical issues. ·Maintain service records within Freshservice. Security & Compliance ·Support endpoint compliance and security ...

frontline support teams, application packaging specialists, third-party application providers and USW IT stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. You will be responsible for: Team … complex troubleshooting, root cause analysis and permanent fix implementation. ·Monitor service queues, identify ageing tickets and ensure ownership remains clear across the team. ·Coordinate proactive monitoring and remediation activities to reduce recurring demand. ·Collaborate with senior engineers and specialist teams on complex technical issues and major service risks. ·Maintain ...

with the Technical Team Lead, Service Delivery Manager, Customer Success Manager and the University technical stakeholders. The role is expected to balance operational support, proactive maintenance, application lifecycle activities and continuous service improvement whilst maintaining agreed service levels and security standards. Amongst other tasks, you will be responsible ...

Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will … testing, documentation and successful releases. Technical Escalation: Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation. Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed. Continuous Improvement: Identify opportunities ...