1 of 1 Permanent Proactive Maintenance Jobs in Cardiff

Endpoint Support Team Lead

Location
Cardiff, Wales, United Kingdom
Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development and continuous service improvement while maintaining agreed service levels, quality standards and security controls. Amongst other tasks, you will … testing, documentation and successful releases. Technical Escalation: Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation. Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management processes are followed. Continuous Improvement: Identify opportunities ...