Endpoint Support Team Lead
- Location
- Cardiff, Wales, United Kingdom
deployment through Intune, ensuring robust testing, documentation and successful releases. Technical Escalation: Provide expert 2nd line support for endpoint and application issues, supporting root cause analysis, permanent fixes and proactive remediation. Security & Compliance: Support endpoint security, vulnerability remediation and compliance initiatives, ensuring agreed security and change management … support teams. Strong Microsoft Intune, Entra ID, Windows 10/11 and Windows Autopilot experience. Experience with application packaging and deployment . Strong troubleshooting, root cause analysis and escalation management skills. Experience working within Incident, Change and Problem Management processes and ITSM platforms such as Freshservice ...