1 of 1 Permanent SLA Jobs in Cardiff

planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time. Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager. Maintain accurate asset, fault, and resolution records to support reporting and audit requirements. Act as the primary … operational contact for client’s nationwide field maintenance contractor. Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines. Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager. Must Haves: Strong organisational skills with the ability to manage ...