2 of 2 Permanent Unified Communications Jobs in Cardiff

About the job you’re consideringThe L2 Unified Communications Support Engineer provides Level 2 operational support for IP telephony, unified communications, and contact centre services in an international, multi-site environment.The role handles incidents and requests that cannot be resolved by Level 1 support. The engineer … known as Disclosure and Barring Service).Your roleHandle incidents and service requests escalated by Level 1 support.Diagnose and resolve L2 incidents relating to telephony, unified communications, and contact center services.Address incidents involving phone and endpoint registration; inbound and outbound calls; basic routing issues; audio or video faults; voicemail ...

Capgemini is seeking an L2 Unified Communications Support Engineer to provide on-site technical support for IP telephony, UC, and contact centre services in a multi-site UK environment. The role focuses on diagnosing complex issues, performing diagnostics, and implementing documented workarounds with escalation to Level 3 when … required. You will work in Stevenage, Portsmouth or Newport, handling incidents, collecting evidence, and supporting critical communications platforms such as Cisco CUCM, #J-18808-Ljbffr ...