Information Technology Support Engineer
Carlisle, Cumbria, UK
Careers Plus
2nd Line IT Technician Location: Carlisle Type: Full-time, Permanent About the Role Our client is a multi-award-winning technology specialist with nearly 40 years of experience delivering IT services, telecoms, and print solutions. As a leading Managed Service Provider and Cyber Security expert, they’re dedicated to providing reliable, high-quality support to a diverse … range of clients. They’re now looking for a skilled and motivated 2nd Line IT Technician to join their team. This is an exciting opportunity to play a key role in supporting clients, resolving complex IT issues, and ensuring smooth day-to-day operations across varied technical environments. Key Responsibilities Provide 2nd line support for hardware, software … and network issues. Diagnose and resolve complex technical incidents promptly. Assist with installations, configurations, and system maintenance. Monitor and maintain systems for optimal performance and security. Contribute to IT projects and system upgrades. Deliver excellent customer service both remotely and on-site. Ensure all work aligns with best practices and compliance standards. About You Previous experience in a 2nd More ❯
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