Support Manager
- Hiring Organisation
- ClearCourse
- Location
- Newcastle Emlyn, Dyfed, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
path into senior leadership. Requirements WHAT YOU'LL DO - Coach and develop a team of six across two time zones - Own service quality and customer experience - Be the go-to for escalations - Manage rotas to cover UK and Australian hours - Turn service desk data into insight that cuts … repeat contact - Improve our processes, tools and knowledge base WHAT YOU'LL BRING - Proven experience managing a support or service desk team - Strong grasp of incident, request and problem management - Experience reporting on trends and service performance - Flexibility to work early or late for Australian hours - Bonus: SaaS ...