Customer Support Technician
City, London, United Kingdom
Ricoh
providing contracted IT support to ensure that the client s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in … the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order to ensure adherence to … To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: