1 to 25 of 40 Permanent Customer Experience Jobs in Central London

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background in Customer ...

technically capable web specialist with strong hands-on Shopify experience? Do you enjoy improving websites, solving technical problems and developing new ecommerce functionality? Would you like to take ownership of the digital platforms for a long-established luxury interiors brand and help shape its future online offering … initial focus will be to carry out a full review of the current Shopify website, looking at its structure, functionality, performance, integrations and overall customer experience. You will identify what is working well, what needs improving and whether the current platform can support the companyâ s longer-term plans. ...

Building Global Capabilities in a Product Operating Model to Power Our Business: At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients … Planning (Marketing CRM (HCP + Pt.) outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

Lead Avanade's Global Insights & CX agenda, bringing to life a critical pillar of the New Horizon strategy by shaping how we understand our clients, listen to them, engage them, and turn insight into growth. This role ensures Avanade has a clear, shared, and actionable understanding of its clients … role connects Sales, Marketing, and regional teams, ensuring insight becomes action, not reporting. The role sits at the intersection of client insight, strategy, CX, and storytelling, owning the “client truth” and translating complex signals into clear narratives that guide priorities, align teams, and influence decisions in service of New Horizon. ...

Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer … great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each ...

Espire Infolabs is hiring for Sales Directorrole for London, UK location, Job Role: Sales Director Software & Services (EMEA/Europe Focus) Location: London, UK Experience: 1012+ years Industry: IT Services/Software Solutions Job Summary: We are seeking a seasoned Sales Director with extensive experience in software … driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain ...

sales activity and building a strong pipeline. Maintaining accurate forecasting and consistently achieving revenue targets. What we're looking for You'll probably have experience selling one or more of the following: Enterprise CRM platforms Customer Experience technology Data & Analytics solutions AI-enabled business applications Marketing Automation … Digital Transformation or Consulting Services You'll also bring: A proven background in enterprise B2B sales. Experience managing complex, consultative sales cycles. The ability to engage confidently with C-suite and senior stakeholders. Strong commercial acumen and a consultative approach. A track record of exceeding sales targets. Ideal backgrounds ...

Avanade Europe Holdings L Company is seeking a leader in Global Insights & CX to enhance client engagement, shape strategy, and inform decision-making. This role integrates client insight and customer experience with a clear goal of influencing growth priorities. You will oversee segmentation, Voice of the Client programs … market intelligence. The ideal candidate will have proven leadership experience, strong analytical skills, and exceptional communication abilities. Join us to harness people and technology for meaningful impact. #J-18808-Ljbffr ...

clients Building trusted relationships with key stakeholders across each account Identifying opportunities to upsell and cross-sell managed services and technology solutions Holding regular customer reviews to understand business goals and ensure clients receive maximum value Producing account plans and working proactively to grow revenue across your customer base Working closely with internal technical, delivery and customer success teams to ensure a first-class customer experience Negotiating commercial agreements and renewals Keeping CRM records accurate, maintaining forecasts and managing your sales pipeline Staying aware of market trends and competitor activity to identify new opportunities ...

CEAD organization, collaborating across Support, Product Management, and Engineering to resolve impactful technical issues. Our CEAD Cloud Switching BE Escalation team tackles high-visibility customer critical issues, adoption and deployment risks, and recurring product-quality signals to improve flagship switching products and cloud-management workflows. This dynamic, multi-functional … team is passionate about protecting and improving the customer experience for Catalyst and Meraki switching! Your Impact Own technical reviews of complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues from Support, escalations, or bug reports. Drive issues from unclear symptoms to clear problem statements, impact assessments ...

standards and help build platforms that support product, price and availability flows, partner and marketplace integrations, fulfilment, warehouse and logistics integrations, and market-specific customer experiences. Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible. What You’ll Do Your … business‐critical programmes. Define and evolve scalable integration patterns for product, price and availability flows, fulfilment capabilities, partner onboarding, marketplace integrations and market‐specific customer experiences. Shape technical direction and influence Technology and Product investment decisions, engineering team structures and delivery approaches to ensure sustainable, scalable outcomes. Champion engineering ...

they help customers modernise onboarding, strengthen compliance processes and combat increasingly sophisticated fraud threats through a market-leading SaaS platform. Having established a strong customer base across multiple international markets, the business is now investing significantly in its UK growth strategy and is seeking an experienced commercial leader … prevention. As identity fraud, synthetic identities and AI-enabled attacks continue to evolve, organisations are increasingly investing in technologies that improve trust, security and customer onboarding experiences. This role will place you at the forefront of that transformation. Working directly with the founders and executive leadership team, you will ...

answers you need, instantly! * JOB DETAILS At Apogee Corporation, we are shaping what modern workplace services look like - combining over 30 years of experience with the innovation strength of being an independent subsidiary of HP Inc. We help organisations work smarter, faster, and with far less friction. Our ambition … partner growth Work closely with operational teams to ensure services are deliverable, scalable, and efficient Resolve commercial or delivery challenges where needed, balancing customer expectations with operational reality Build and manage a healthy pipeline and use data to drive performance improvement A typical working pattern is Monday to Friday ...

replacing legacy systems and establishing the core operating platform for the business. Define and execute the technology roadmap, balancing business priorities across product development, customer experience, automation and internal systems. Lead and develop cross-functional Product, Engineering and Design teams, including distributed international resources and external technology partners. … Provide clear executive reporting, roadmap visibility and delivery updates to senior stakeholders while fostering a culture of accountability, collaboration and continuous improvement. Requirements Significant experience leading Product, Technology or Digital Transformation functions within a fast-paced commercial environment. Proven track record delivering complex CRM, SaaS or enterprise platform implementations ...

into beautiful, responsive, pixel-perfect applications while helping shape the future architecture of a rapidly scaling platform. What We're Looking For Strong commercial experience with React, Next.js, TypeScript Proven ability to build high-quality, responsive user interfaces Experience translating Figma designs into production-ready code Strong understanding … frontend performance, accessibility, and best practices Experience contributing to frontend architecture and reusable component libraries Collaborative mindset with a passion for product quality and user experience Why Join? High-growth business with genuine progression opportunities Influence product direction and customer experience Modern technology stack and engineering ...

Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce … Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value. Responsibilities Identify, evaluate, and prioritize opportunities for partnerships with System Integrators, technology partners, and tech integration ecosystem players that align with Smart Communication’s growth objectives. Build ...

Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead … compliance culture Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls What you'll bring: Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances A strong ...

student accommodation brands. Our client is a rapidly expanding provider of premium student accommodation, investing heavily in technology, automation and AI to transform the customer journey. This is a genuinely unique opportunity for an experienced technical professional to take ownership of the company's entire commercial technology platform, working … across websites, CRM, integrations and business systems. You'll become the technical backbone of a growing business where your work will directly influence customer experience, operational efficiency and commercial performance. The Role You'll take ownership of the organisation's digital ecosystem including: WordPress website development and maintenance ...

Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Respond to and escalate customer service requests Mapping Desktop Print Queues and Troubleshooting Attend … working pattern for this role is Monday to Friday, 08:30 to 16:30. This is onsite 5 days per week. SKILLS AND EXPERIENCE REQUIRED Proven ability to deal with clients in a professional and courteous manner, both remotely and Ability to follow both verbal and written instructions ...

directly with strategic enterprise customers to bridge the gap between complex technical solutions and overarching business outcomes. The FDE acts as a highly technical, customer-facing architect who ensures successful implementation, deep product adoption, and proactive churn prevention by maximizing the platform's value within the client's unique … facilitate high-level, peer-to-peer alignment and unblock technical escalations. Drive Value Realization: Map technical milestones and system outputs directly to the customer's original business success criteria, providing concrete data and technical narratives for Quarterly Business Reviews (QBRs). Leverage Customer Success Telemetry: Continuously monitor real ...

rapidly scaling platform. What We're Looking For Work across the whole stack - Python, Django, PostgreSQL, TypeScript, React/Next.js Identify opportunities to streamline customer operations with AI, then design and build AI pipeline and agentic flows to implement them You are an experienced full-stack engineer … deployment. You enjoy working independently, making pragmatic technical decisions, and building software that solves real-world problems for customers. You have strong hands-on experience with our core stack: Python, Django, PostgreSQL, TypeScript, React, and Next.js. You understand REST APIs, web development fundamentals, database design, and what it takes ...

with a leading consumer business looking to hire a Lead UX Designer to play a key role in shaping the future of its digital customer experience. This is an opportunity to work closely with Product, Engineering and commercial teams to create intuitive, customer-focused digital experiences that deliver … measurable business value. You'll be responsible for leading UX initiatives from discovery through to delivery, helping to improve customer journeys across web and mobile platforms. What You'll Be Doing Lead end-to-end UX projects from research and discovery through to final designs Conduct user research, usability ...

RedCloud is seeking an experienced AI Lead to design, build, and maintain AI/ML capabilities that drive our products and enhance customer experiences. This hands-on leadership role involves leading a squad of AI engineers and data scientists while focusing on high-quality delivery and fostering a culture ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...