20 of 20 Permanent Customer Experience Jobs in Central London

Service Designer - Digital Customer Experience London | Hybrid Working £60,000-£75,000 + Benefits, Perks & Healthcare Permanent Opportunity Design better services. Make a real impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on exciting transformation programmes … where design, technology and customer experience come together. You'll use research, insight and creative thinking to solve complex problems, improve customer journeys and design services that make a genuine difference. What will you be doing? Research users and stakeholders to understand needs, challenges and opportunities. ...

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design … better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will ...

Lead Service Designer - Digital Customer Experience London Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping click apply for full job details ...

onboarding and engagement across Europe. This is an excellent opportunity to work on business-critical digital products that directly contribute to client growth and customer experience. You'll be part of a mature, globally distributed engineering function delivering seamless digital journeys from initial customer engagement through to onboarding … while leveraging the latest AI-assisted development tools. The Opportunity You'll be responsible for designing, building and supporting scalable digital applications that power customer-facing journeys. You'll collaborate closely with Product, Design and Engineering teams to deliver high-quality solutions that improve client experience across multiple ...

User Researcher - Digital Customer Experience Salary: £60,000 - £75,000 plus benefits, perks & healthcare options Location: UK Wide - London, Bristol, Manchester & Birmingham Job Type: Permanent | Hybrid (1-2 days per week) | Occasional travel to client sites Requirements: Must be eligible for SC Clearance About the role … developers and product managers. Translate user insights into practical recommendations that improve products and services. What we're looking for Hands-on User Research experience across the product or service life cycle. Strong stakeholder and client management skills. Demonstrable experience presenting research, explaining findings and influencing decisions. Experience ...

organisation investing in its digital products and bringing more engineering in house. This is a hands-on role for someone who can design complex customer-facing digital services, write production code and lead technical decisions across a team. The role Design and deliver full stack end-to-end digital … journeys, covering customer experience, APIs, integrations, data, security and production support. Build and improve Java and Spring Boot microservices, with a strong focus on resilience, scalability and performance. Design secure, reliable AWS solutions and make clear decisions about architecture and technical trade-offs. Write, test and release code ...

Role: Director Sales UK/Europe (Digital Technologies BFSI) Location: London, UK Desired Industry Experience: 1015 Years About the Role We are looking for an experienced Director Sales to drive Digital Technologies business growth across the UK and Europe , focusing on the BFSI sector. The role is responsible … business acquisition, strategic account growth, and selling enterprise digital transformation services. Relevant Experience The incumbent should have 1015 years of experience in IT services and digital transformation sales across the UK and European markets, with a strong focus on the Banking, Financial Services, and Insurance (BFSI) sector. Proven ...

lines. You will ensure those NFRs are accounted for in your products' design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production. Job responsibilities Creates and delivers high quality designs, roadmaps …/auditability, resiliency, and security controls. Required qualifications, capabilities, and skills Formal training or certification on site reliability engineering concepts and 5+ years applied experience Fluency in at least one programming language such as Python, Java. Brings an advanced understanding of site reliability culture and principles and a track ...

/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex … technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk performance, including ticket volumes, response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing ...

/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex … technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk performance, including ticket volumes, response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing ...

Senior Systems Engineer London & South UK | Home-based with customer travel Package: 70/30 split | £9,000 car allowance | Stock | Private medical | Dental | Life insurance | Pension We're working with a high-growth, global data protection and cyber resilience vendor that is continuing to take serious market share … relationships with technical stakeholders, infrastructure teams, IT leaders and channel partners Working closely with sales, post-sales and support teams to ensure a strong customer experience What we're looking for We need someone already operating in a customer-facing technical role, ideally as a: Senior Systems ...

decision-making and drive sales opportunities. Deliver impactful training sessions to store management and colleagues, ensuring every interaction is memorable and engaging. Report on customer interactions, sales, and training sessions to provide insights and demonstrate return on investment. Attend contact centre roadshow activations and tactical pop-up activity, providing … track record of omnichannel routes to market, within the retail, online, digital or the contact centre space. You have a retail background with established experience either in store, area or territory management. You are a confident and passionate communicator delivering in person and virtual training sessions. You are comfortable ...

User Researcher - Digital Customer Experience Salary: £60,000 - £75,000 plus benefits, perks & healthcare options Location: UK Wide - London, Bristol, Manchester & Birmingham Job Type: Permanent Hybrid (1-2 days per week) Occasional travel to client sites Requirements: Must be eligible for SC Clearance About the role ...

enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering advanced CX and experience design. Our client was founded on one simple idea: if we can create the best possible culture and working environment then everything … opportunities, shape proposals and contribute to bids, especially where user-centred design and public sector delivery are central. What You Bring 7+ years of experience working in a user research or related roles. Deep expertise in user research methods and user-centred practice Strong background in Government/public ...

week in office) Employment Type: Full-Time An award-winning payments company transforming the way businesses and consumers move money. Through innovative technology, exceptional customer experiences, and a culture of continuous improvement, we are building the next generation of payment solutions. As they continue to grow, we are looking … high-performing software engineering teams, drive technical excellence, and help deliver scalable, secure, and resilient payment platforms. Must come from a .Net background with experience within either, Payments, Banking or Fintech environment with the ability to work in a fast paced environment. The Role As an Engineering Manager ...

successful candidate will play a key role in shaping backend architecture, translating complex business requirements into robust technical solutions and helping deliver innovative digital customer experiences. Working closely with Product, Design and Sales teams, the engineer will have the opportunity to influence technical decisions, introduce new tools and technologies … talent and contribute to a strong culture of technical excellence. Help shape the evolution of the platform, architecture and wider engineering practices. Essential Skills & Experience The ideal candidate will have strong backend engineering experience, with a particular focus on Python development and scalable system design. Key requirements include ...

looking for an experienced Senior Retail Marketing Manager to lead retail channel marketing across EMEA, working at the intersection of brand, retail, commercial and customer experience. This is a high-impact role for someone who understands that great retail marketing is about far more than simply creating campaigns. … Looking For We're looking for someone who combines strong retail marketing expertise with commercial and analytical thinking. You'll ideally bring: 6+ years' experience in retail channel marketing, partner marketing or a closely related discipline. A strong understanding of retail economics, channel performance and marketing ROI. Experience ...

exciting opportunity for experienced Salesforce professionals who want to move beyond traditional CRM development and help design and deliver smarter, AI-powered customer experiences and business solutions . You'll combine strong Salesforce engineering skills with modern AI capabilities, working with business, product and technical teams to turn complex … looking for experienced Salesforce Engineers/Developers with a strong interest in AI and emerging Salesforce technologies. Ideally, you'll have experience across: Salesforce: Sales Cloud, Service Cloud, Experience Cloud or similar Salesforce platforms. Salesforce AI: Einstein, Prompt Builder, Agentforce, Data Cloud or related AI capabilities. Development: Apex ...

opportunities. You'll work alongside industry-leading consultants, architects, and delivery teams to help clients unlock the full power of ServiceNow across IT, HR, Customer Operations, Security, and beyond. If you're motivated by creating winning strategies, influencing senior decision-makers, and delivering transformational outcomes for global organisations … have the opportunity to work on some of the market's most exciting digital transformation programmes, helping organisations modernise operations, improve employee and customer experiences, and accelerate business value. What You'll Be Doing Driving the full sales lifecycle for complex ServiceNow opportunities, from strategic engagement through to successful ...