25 of 25 Permanent Customer Insight Jobs in Central London

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Are you passionate about digital products, data integration, and making a global impact? Do you thrive in a role where technical acumen meets customer advocacy? Ready to take ownership of a regional portfolio with global visibility? Our client is on the lookout for a Product Manager with a flair for leading data-driven digital platforms across Latin America, Europe … This is a rare opportunity to play a pivotal role in shaping employee benefits and insurance solutions for an established global ecosystem – while working at the intersection of innovation, customer success, and stakeholder collaboration. Why This Role is Great Own the Vision – Take charge of the product roadmap for key regional platforms and steer their development in line with … innovative data integrations with external providers and partners. Connect Strategy with Execution – Work directly with engineering, data, and UX teams to bring brilliant ideas to life. Voice of the Customer – Represent the needs of regional customers and ensure their priorities are embedded in every development sprint. Cross-Functional Influence – Collaborate with marketing, delivery, and change teams to ensure seamless More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

an AI startup based in London. They’re redefining how financial services understand and engage with their customers. At its core is a proprietary AI model that reclusters financial customer data to reveal richer insights into behaviour, financial confidence, and attitudes towards money. Combined with Engage, their communications engine, the platform enables personalised customer interactions at scale – moving … prepares for its next stage of growth. The role As the first product hire, you will: Own and shape the product roadmap for Athena and Engage, aligning short-term customer needs with long-term strategy. Translate complex financial services challenges into clear, actionable product requirements. Act as the key bridge between engineering and commercial teams, ensuring alignment between product … development and customer outcomes. Work closely with design partners and early adopters to gather insights and validate product direction. Establish product processes and frameworks to support future team expansion. About you Proven product experience, ideally within Martech, AI-driven, or data-heavy platforms. Strong ability to convert customer insight into product strategy and technical requirements. Comfort operating More ❯

an AI startup based in London. They’re redefining how financial services understand and engage with their customers. At its core is a proprietary AI model that reclusters financial customer data to reveal richer insights into behaviour, financial confidence, and attitudes towards money. Combined with Engage, their communications engine, the platform enables personalised customer interactions at scale – moving … prepares for its next stage of growth. The role As the first product hire, you will: Own and shape the product roadmap for Athena and Engage, aligning short-term customer needs with long-term strategy. Translate complex financial services challenges into clear, actionable product requirements. Act as the key bridge between engineering and commercial teams, ensuring alignment between product … development and customer outcomes. Work closely with design partners and early adopters to gather insights and validate product direction. Establish product processes and frameworks to support future team expansion. About you Proven product experience, ideally within Martech, AI-driven, or data-heavy platforms. Strong ability to convert customer insight into product strategy and technical requirements. Comfort operating More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

DATA ANALYST – CUSTOMER LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE As a … Customer Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base … Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or consumer-facing businesses More ❯

Fantastic opportunity for a highly analytical and consultative CSM who enjoys driving actionable insights with enterprise brands. The Company Highly sophisticated machine learning customer insights and automation Backed by $100m+ in funding 2 out of 3 managers promoted from within Trusted by global leaders in eCommerce & gaming Offices in New York, London & more 500+ employees + world-class Data … team The Role High touch, data centric and product focussed Platform training, guidance and advice to clients to ensure optimum utilisation of the platform Ensure Enterprise customers understand their customer data and drive actionable insights Desired Skills & Experience Enterprise Customer Success within B2B SaaS Highly analytical, comfortable presenting data insights High touch consultative approach More ❯

Fantastic opportunity for a highly analytical and consultative CSM who enjoys driving actionable insights with enterprise brands. The Company Highly sophisticated machine learning customer insights and automation Backed by $100m+ in funding 2 out of 3 managers promoted from within Trusted by global leaders in eCommerce & gaming Offices in New York, London & more 500+ employees + world-class Data … team The Role High touch, data centric and product focussed Platform training, guidance and advice to clients to ensure optimum utilisation of the platform Ensure Enterprise customers understand their customer data and drive actionable insights Desired Skills & Experience Enterprise Customer Success within B2B SaaS Highly analytical, comfortable presenting data insights High touch consultative approach More ❯

This role offers the chance to define and execute the strategy for a game-changing product proposition, directly impacting how UK customers navigate digital tax filing. If you're customer-obsessed, thrive in collaborative environments, and have experience building transformative software and mobile app solutions, this may be the opportunity for you to make a lasting impact on the … future of tax filing in the UK. Responsibilities Strategic leadership: Lead the development and execution of the Making Tax Digital proposition, ensuring alignment with both customer needs and business strategy. Zero-to-one product innovation: Take ownership of launching innovative product solutions that solve complex compliance needs and capture new market opportunities. Customer-led design: Actively engage with … backlog tasks, manage day-to-day activities within the scrum team, and balance long-term strategic thinking with operational excellence. Progress updates to leadership: Regularly report on project milestones, customer insights, and progress against KPIs to senior leadership, driving alignment and accountability. Accounting software expertise: Leverage a background in accounting software to anticipate user needs, build workflows tailored to More ❯

This role offers the chance to define and execute the strategy for a game-changing product proposition, directly impacting how UK customers navigate digital tax filing. If you're customer-obsessed, thrive in collaborative environments, and have experience building transformative software and mobile app solutions, this may be the opportunity for you to make a lasting impact on the … future of tax filing in the UK. Responsibilities Strategic leadership: Lead the development and execution of the Making Tax Digital proposition, ensuring alignment with both customer needs and business strategy. Zero-to-one product innovation: Take ownership of launching innovative product solutions that solve complex compliance needs and capture new market opportunities. Customer-led design: Actively engage with … backlog tasks, manage day-to-day activities within the scrum team, and balance long-term strategic thinking with operational excellence. Progress updates to leadership: Regularly report on project milestones, customer insights, and progress against KPIs to senior leadership, driving alignment and accountability. Accounting software expertise: Leverage a background in accounting software to anticipate user needs, build workflows tailored to More ❯