24 of 24 Permanent ITIL Certification Jobs in Central London

of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery/IT operations in multi-vendor environment Background experience in retail, hospitality or restaurant industry Experienced in managing outsourced IT service providers Effective communicator, with a strong ability to collaborate Vendor relationship management This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand More ❯

of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery/IT operations in multi-vendor environment Background experience in retail, hospitality or restaurant industry Experienced in managing outsourced IT service providers Effective communicator, with a strong ability to collaborate Vendor relationship management This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand More ❯

Senior Infrastructure Engineer – Azure, AWS, Active Directory, Exchange, Group Policy, Meraki, Fortinet, SD-WAN, PowerShell, ITIL, Change Management, Hybrid (4 days p/w in London), Site Travel Up to £80,000 Basic + Benefits + Travel Expenses This is a fantastic Senior Infrastructure Engineer opportunity to work with a leading infrastructure services organisation, driving design and implementation of … sound knowledge of Active Directory, Exchange, and Group Policy. As Senior Infrastructure Engineer, excellent capabilities across networking is essential, including hands-on experience with Fortinet Firewalls and Cisco Meraki. ITIL Certification is desirable for the Senior Infrastructure Engineer, particularly in dealing with change management processes. UK travel is expected as Senior Infrastructure Engineer, and willingness and ability to … Strong knowledge of Active Directory, Exchange, and Group Policy. Hands-on experience with Fortinet Firewalls and Cisco Meraki. Solid networking skills across on-prem and cloud environments. Familiarity with ITIL practices, especially change management (ideally ITIL Certified). Excellent communication and stakeholder management skills. Willingness to travel and commute to multiple UK sites. Desirable Skills as Senior Infrastructure More ❯

Senior Infrastructure Engineer – Azure, AWS, Active Directory, Exchange, Group Policy, Meraki, Fortinet, SD-WAN, PowerShell, ITIL, Change Management, Hybrid (4 days p/w in London), Site Travel Up to £80,000 Basic + Benefits + Travel Expenses This is a fantastic Senior Infrastructure Engineer opportunity to work with a leading infrastructure services organisation, driving design and implementation of … sound knowledge of Active Directory, Exchange, and Group Policy. As Senior Infrastructure Engineer, excellent capabilities across networking is essential, including hands-on experience with Fortinet Firewalls and Cisco Meraki. ITIL Certification is desirable for the Senior Infrastructure Engineer, particularly in dealing with change management processes. UK travel is expected as Senior Infrastructure Engineer, and willingness and ability to … Strong knowledge of Active Directory, Exchange, and Group Policy. Hands-on experience with Fortinet Firewalls and Cisco Meraki. Solid networking skills across on-prem and cloud environments. Familiarity with ITIL practices, especially change management (ideally ITIL Certified). Excellent communication and stakeholder management skills. Willingness to travel and commute to multiple UK sites. Desirable Skills as Senior Infrastructure More ❯

datacentre server hardware infrastructure Essential Bachelor’s degree or equivalent Prior IT operational support experience across business-critical Production infrastructure support, applications and database services. Desired Industry standard IT certification – AWS/Linux (Redhat)/VMware/Symantec VCS ITIL certification Our commitment to employees: We are a small company with a big mandate, so every person More ❯

datacentre server hardware infrastructure Essential Bachelor’s degree or equivalent Prior IT operational support experience across business-critical Production infrastructure support, applications and database services. Desired Industry standard IT certification – AWS/Linux (Redhat)/VMware/Symantec VCS ITIL certification Our commitment to employees: We are a small company with a big mandate, so every person More ❯

key point of contact for service performance, vendor management, and continuous improvement. You’ll be the ServiceNow owner , responsible for maintaining and developing the platform to ensure it supports ITIL best practices and drives service efficiency. The role will also manage one fixed-term contract team member and oversee the firm’s managed service provider (MSP) relationships. … contractual obligations, service levels, and quality standards. Act as a key liaison between IT, business stakeholders, and external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trend analysis, and metrics for leadership review. Skills & Experience Proven experience in Service … Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally as a platform owner or process lead. Deep understanding of ITIL v3/v4 frameworks and their practical application in a live environment. Demonstrable experience in vendor management , including oversight of Managed Service Providers (MSPs). Solid background in Incident, Problem, and Major More ❯

key point of contact for service performance, vendor management, and continuous improvement. You’ll be the ServiceNow owner , responsible for maintaining and developing the platform to ensure it supports ITIL best practices and drives service efficiency. The role will also manage one fixed-term contract team member and oversee the firm’s managed service provider (MSP) relationships. … contractual obligations, service levels, and quality standards. Act as a key liaison between IT, business stakeholders, and external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trend analysis, and metrics for leadership review. Skills & Experience Proven experience in Service … Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally as a platform owner or process lead. Deep understanding of ITIL v3/v4 frameworks and their practical application in a live environment. Demonstrable experience in vendor management , including oversight of Managed Service Providers (MSPs). Solid background in Incident, Problem, and Major More ❯

reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting and administering Salesforce or similar enterprise applications. Excellent stakeholder management and communication skills. Ability to work across Agile and Waterfall environments. Why join More ❯

reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting and administering Salesforce or similar enterprise applications. Excellent stakeholder management and communication skills. Ability to work across Agile and Waterfall environments. Why join More ❯

to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products. It would be highly beneficial if you held ITIL certification but experience of working within an ITIL environment would be accepted in place of this. You will be able to demonstrate exemplary customer care skills. You More ❯

to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products. It would be highly beneficial if you held ITIL certification but experience of working within an ITIL environment would be accepted in place of this. You will be able to demonstrate exemplary customer care skills. You More ❯

to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products. It would be highly beneficial if you held ITIL certification but experience of working within an ITIL environment would be accepted in place of this. You will be able to demonstrate exemplary customer care skills. You More ❯

Experience with tools such as ServiceNow, Power Apps, Power Automate, and AppSheet, is ideal as IT Applications Manager, as well as an understanding of workflow automation and data modelling. ITIL Certification is desirable for the IT Applications Manager, particularly in dealing with change management processes. UK travel is expected as IT Applications Manager, and willingness and ability to … of technical teams. Experience in ERP and managed services oversight, particularly COINS ERP and KRONOS. Solid understanding of workflow automation, data modelling, and integration between enterprise systems. Knowledge of ITIL frameworks and change management processes, certification desirable. This is an exceptional IT Applications Manager opportunity to join a growing and established team in the UK. Key Skills: Low More ❯

Experience with tools such as ServiceNow, Power Apps, Power Automate, and AppSheet, is ideal as IT Applications Manager, as well as an understanding of workflow automation and data modelling. ITIL Certification is desirable for the IT Applications Manager, particularly in dealing with change management processes. UK travel is expected as IT Applications Manager, and willingness and ability to … of technical teams. Experience in ERP and managed services oversight, particularly COINS ERP and KRONOS. Solid understanding of workflow automation, data modelling, and integration between enterprise systems. Knowledge of ITIL frameworks and change management processes, certification desirable. This is an exceptional IT Applications Manager opportunity to join a growing and established team in the UK. Key Skills: Low More ❯

expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.). Solid understanding of network management, endpoint security, and identity access controls. Familiarity with ITIL best practices and process-driven service delivery. Proven ability to lead distributed teams and handle escalations effectively. Excellent communication, stakeholder management, and problem-solving skills. A proactive, automation-first … approach with a focus on user experience and continuous improvement. Nice to Have ITIL certification (v3 or v4) Experience in a SaaS, fintech, or product-led organisation Exposure to CASB/DLP solutions and compliance frameworks (e.g., ISO27001, SOC2 More ❯

expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.). Solid understanding of network management, endpoint security, and identity access controls. Familiarity with ITIL best practices and process-driven service delivery. Proven ability to lead distributed teams and handle escalations effectively. Excellent communication, stakeholder management, and problem-solving skills. A proactive, automation-first … approach with a focus on user experience and continuous improvement. Nice to Have ITIL certification (v3 or v4) Experience in a SaaS, fintech, or product-led organisation Exposure to CASB/DLP solutions and compliance frameworks (e.g., ISO27001, SOC2 More ❯

and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM module More ❯

and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM module More ❯

exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view … for continuous improvement and personal development. You will want to be a key player in non-problem management activities e.g. Engagement Champions, the all-colleague representative forum etc. Desirable: ITIL Accreditation V4 Foundation equivalent or above Technical Competencies Project Management Experience in RCA Methodologies More ❯

the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a … management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯

the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a … management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. Strong knowledge of ServiceNow. More ❯

and vendor relationships * Skilled in business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed More ❯

and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London – 4 days per week onsite initially, dropping to 3 once passed More ❯