19 of 19 Permanent Incident Management Jobs in Central London

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management … addition to managing technical resolution, the team is expected to communicate progress within the wider IT community. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all levels of IT management. * Work to improve the reliability ...

Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

Contract Project Managers – Vulnerability & Incident Management Global Insurance Client | 6-Month Contract | Flexible Location (Manchester/London/Southwest) | ASAP Start | £550-£600/day (inside IR35) We are supporting a confidential enterprise AI and cyber transformation programme for a global insurance organisation and are seeking experienced contract … Project Managers across multiple workstreams: Project Manager – Vulnerability & Legacy Application Remediation Technical Project Manager – Vendor/3rd Party Coordination Project Manager – Incident Management & Operational Resilience Successful candidates will have proven enterprise-scale delivery experience within complex cyber, security or technology transformation programmes. You will be comfortable operating within ...

diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across … applications, systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: Major Incident Management within shift and OOH on rotation. Oversee and drive Incident Management ...

Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure … support operations, ensuring high-quality customer service and SLA achievement Manage workload allocation, resource planning, and day-to-day operational performance Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents Own and optimise Service Management platforms such as ServiceNow and related monitoring tools Collaborate ...

Resilience, Continuity & Recovery Manager (DORA) -Incident Manager UK Remote | Permanent Hiring a Senior Resilience, Continuity, Recovery Manager and Incident Manager with strong DORA experience to lead operational resilience, major incident management and recovery planning within a regulated financial services environment. Key experience: * MUST DORA/Operational … Resilience * Major Incident Management * Business Continuity & Disaster Recovery * Financial Services/FinTech * ISO 22301/ISO 27001/NIST * Stakeholder & Regulatory Management This role will lead DORA implementation, resilience testing, ICT incident response, third-party risk and enterprise recovery planning across the business. High-impact role ...

join our Platform team.Youllfocus onmaintainingand improving production reliability, automating operational tasks, and enhancing our observability stack.Youllwork closely with SREs, support engineers, release managers, and incident managers to ensureour systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora … . Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, and post-incident reviews. Implement automation to reduce manual operational tasks ...

controls, contingencies and DR solutions are in place Formulate and drive IT modernisation and continuous improvement initiatives Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS) Lead the design and delivery of future technical solutions, integrating strategic planning … design, and implementation to help the business and colleagues excel Own the hands-on technical management of back office corporate IT infrastructure Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPIs Ensure compliance with IT security ...

respond to security alerts, analyze real-time data, and provide swift, reliable communication to key stakeholders during incidents. The role also includes creating detailed incident reports, conducting risk assessments, and collaborating with teams to ensure the safety and security of personnel, assets, and operations. Qualifications Proficiency in monitoring security … systems, assessing risks, and implementing security protocols. Strong analytical and problem-solving skills for real-time data analysis and incident response. Excellent communication skills for stakeholder coordination and report writing. Knowledge of digital tools and software used in security operations room environments. Proven ability to work calmly and efficiently ...

modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning loops Reduce toil through automation and engineering excellence Deliver SRE capability assessments and roadmaps Act as a trusted … Looking For Extensive experience in SRE, cloud operations, or DevOps Proven consulting or advisory background Experience with AWS, Azure, or GCP Strong observability and incident management expertise Ability to obtain UK SC clearance Modis International Ltd acts as an employment agency for permanent recruitment and an employment business ...

broadcast, content‐related issues and participation in new initiatives to support SMEs. The role balances hands‐on technical involvement with ownership of support processes, incident management and continuous improvement initiatives across a 24/7 operational environment. Responsibilities Lead, manage, and develop the Content Technology team, providing clear … direction, coaching and performance management within a content-technology support environment. Own the end-user experience for content technology platforms, ensuring services are reliable, intuitive and delivered to a consistently high standard. Act as the operational owner for incident, request, problem and escalation management relating to content ...

operations across a complex application landscape. What you’ll do Provide 1st & 2nd line support for trading and risk applications Own incident, problem, and change management, driving stability and reliability Manage releases, deployments, and environment maintenance across Linux, Unix, and Windows platforms Partner with front-office users (traders … Scripting knowledge (Shell, Bash, Python beneficial) Experience supporting or operating batch systems (Autosys/Control‐M or similar) Effective communicator, calm under pressure, strong incident‐management skills Nice to have Experience with Splunk or similar log/monitoring tools Background in Prime Brokerage or Global Markets Familiarity with ...

regulatory expectations Drive consistent governance practices across all technology teams Cyber Security & Resilience Oversee cyber security remediation activities and control improvements Ensure effective monitoring, incident management, and response processes are in place Support disaster recovery, resilience, and business continuity readiness Track and drive resolution of security vulnerabilities … audit findings Audit & Assurance Lead technology assurance activities including audits, internal reviews, and control testing Improve audit readiness through strong evidence management and documentation Act as the primary point of contact for technology risk, compliance, and audit matters Translate technical risks into clear business-level communication for senior stakeholders ...

Angular Desirable Skills Observability tools such as Datadog or Splunk Containerization and orchestration technologies Financial services domain exposure C++ development knowledge Production support and incident management Equal Opportunities Wipro is an advocate for positive change and conscious inclusion. As a global employer, we are committed to diversity, equality ...

Experience with legacy system modernization or technical remediation projects Familiarity with scripting, automation, or query-based systems Understanding of monitoring tools, operational processes, and incident management Experience working in investment banking or enterprise support environments Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com ...

high quality data solutions. Oversee delivery across a modern data platform, challenging technical approaches and best practice where needed. Support platform ownership activities, including incident management and operational governance. Communicate progress, risks, and roadmap updates clearly to senior stakeholders. YOUR SKILLS AND EXPERIENCE: The ideal candidate will have … technologies such as Snowflake, BigQuery, or Redshift is beneficial. A strong understanding of how data platforms enable analytics, AI, and business outcomes. Confident stakeholder management skills, with the ability to influence and handle challenging conversations. Backgrounds spanning data engineering, analytics, product, or consultancy are all well suited to this ...

scalable, well designed data solutions Oversee technical delivery, challenge design decisions, and promote best practice across the data platform Support platform ownership activities including incident management and operational governance Communicate progress, priorities, and outcomes clearly to senior stakeholders and market teams Your Skills & Experience Strong commercial experience delivering ...

capabilities. This is a hands-on role where you will be responsible for the platform’s technical capabilities—including APIs, consent management and integrations. Ensuring they meet the highest standards of reliability and compliance. The mission is to drive the bank's Open Banking proposition forward, moving from compliance … Responsibilities: Lead the end-to-end delivery of the Open Banking roadmap, moving beyond compliance to drive commercial value. Monitor platform performance and lead incident management alongside Engineering teams and external partners. Partner with Engineering on API design and authentication flows to ensure solutions are scalable and secure. ...