15 of 15 Permanent Journey Map Jobs in Central London

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions More ❯

design from discovery through to delivery, championing user needs and shaping intuitive, accessible public services Plan and conduct user-centred design activities such as contextual research, usability testing, journey mapping, and service blueprinting Collaborate with service designers during discovery and design phases to align UX with broader service goals and end-to-end journeys Create wireframes, flows, and More ❯

role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery, championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to More ❯

CRO initiatives. User Experience (UX) Design & Research: Conduct user research (e.g., usability testing, user interviews, card sorting) to uncover user needs, pain points, and behaviours. Develop user personas, journey maps, and empathy maps to inform design decisions. Create wireframes, prototypes, and user flows that enhance usability and conversion. Collaborate with design and development teams to ensure UX best More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Pairing closely with designers, BAs, and PMs to shape roadmaps and iterate services based on evidence Helping teams test ideas More ❯

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with … and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with … stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You More ❯

that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles More ❯

digital, and self-service channels, to ensure the right balance of customer engagement. Ensure that the new telephony platform supports omni-channel strategies and integrates seamlessly with customer journey mapping, enabling consistent and personalised service delivery. 3. Workforce & Resource Planning Oversee resource planning and scheduling strategies to ensure optimal utilisation of workforce across all communication channels (phone, email More ❯

disciplinary teams to ensure services are user-centred and accessible Apply a range of qualitative and quantitative research techniques to uncover deep insights Produce robust artefacts including personas, journey maps, and research reports Champion inclusive design and advocate for user needs at every stage Support and coach junior researchers within the team Operate within agile delivery teams, ensuring More ❯

criteria. Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives. Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value. Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture. Support UAT, including test More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

Analytics – From campaign performance and attribution to media mix modelling and budget optimisation. Digital Analytics – GA4, BigQuery, CRO, site behaviour, experimentation, and more. Customer & Product Analytics – LTV, segmentation, journey mapping, product funnel analysis, etc. We work with FTSE100s, challenger brands, and everything in between — helping teams build scalable analytics functions that drive real business impact. What You Can More ❯

aids where needed• Align outputs with enterprise architecture and IT strategy• Assist with UAT support, defect triage, and readiness checks• Contribute to experience design via persona work or journey mapping Governance & Collaboration • Support compliance alignment, audit-readiness, and data protection standards• Collaborate with vendors and partners for smooth delivery• Keep technical and business teams connected through clear communication … and storyboards to simplify complexity and support stakeholder understanding• Adaptability - Quick learner, able to adjust across changing domains – this cloud project is the start of a broader transformation journey How Success Will Be Measured • Stakeholder Engagement - Productive dialogue, trusted relationships, and solution adoption• Business Impact - Tangible improvements in processes, operations, or cost• Change Enablement - Clear and structured support More ❯

ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self-service, and real-time analytics Deliver seamless Employee Experience workflows for onboarding, transitions, and day-to-day productivity Bring innovation with GenAI and automation Collaboration & Growth Participate … hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer (CAD) Implementation Specialist (HRSD or CSM More ❯