2 of 2 Permanent Objectives and Key Results Jobs in Central London

Responsibilities Key Responsibilities include: Coordinate with delivery organizations to maintain high performance levels for service-related processes, and recommend and implement improvement activities to support delivery excellence. Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders. Assume ownership of and resolve escalations, providing clear … summaries and recommendations. Participate in regular service review meetings, representing Azure Customer Experience Teams at customer meetings, and providing accurate reports on service delivery performance. Define the operating model with OKRs, KPIs, and RACIs to ensure optimal customer experience across Microsoft teams. Build strong relationships with Microsoft teams and stakeholders … to facilitate effective dialogue and maximize client satisfaction. Act as the customer champion: exceed expectations through proactive service design and delivery. Promote a culture of customer obsession, delivery excellence, value creation, quality, collaboration, and teamwork in the spirit of One Microsoft. Gather feedback, identify improvement areas, especially in processes, and More ❯

Who are we? Gain.pro is on a mission to serve everyone who wants to find, understand and track the companies that matter to them. Our platform empowers investors, advisors, and C-suite executives with the deepest private market insights, combining human curation with GenAI for faster, data-driven decisions.We serve … of MBB/Big-Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top-20 global M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and … strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro is one of Europe's fastest growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. More ❯