11 of 11 Permanent Problem Management Jobs in Central London

something new, you'll find leaders who support your development and help you turn your ambition into action. What you'll do Within the Problem management Practice based on ITIL version 4, the Problem Resolver will be responsible for resolving Problems in his/her competence domain … fix. He/she will lead complex technical investigations with domain Subject Matter Experts (SMEs) to ensure corrective and preventative measures are implemented. The Problem Resolver should be a self-motivated individual with a good understanding of complex technical environments and the technologies used specifically in the L band ...

quality, availability and user experience of Infrastructure, End User Computing (EUC) and Collaboration services delivered through outsourced service providers. Act as the retained service management lead, translating business requirements into service outcomes and holding providers accountable for contractual delivery, operational controls and continuous improvement. Work across a global organisation … Operations Travel Requirements: Occasional travel to UK office locations as required. Work Pattern: Full Time, Permanent, Hybrid London Job Specific Skills Profile Essential Service Management and Technical Skills Strong understanding of managed endpoint services, including Intune, Autopilot, configuration profiles and application deployment, sufficient to challenge provider designs, controls ...

Excellence & Risk Owning the operational performance of ERP Services and ensuring critical services are appropriately monitored and supported. Establishing effective approaches to observability, incident management, problem management, change management and operational readiness. Ensuring recurring incidents and operational problems are investigated to their underlying causes and addressed ...

response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...

Head of Infrastructure & Operations Travel Requirements: Occasional travel to UK office locations as required. Work Pattern: Full Time, Permanent Job Specific Skills Profile Service management and technical assurance skills required for the role: Demonstrable experience managing outsourced infrastructure services or an MSP relationship, supported by a strong cloud/… ability to assure provider controls and agree ownership with internal identity and security teams. Experience assuring provider delivery of monitoring, patching, vulnerability remediation, configuration management and technology lifecycle plans, using evidence from tools such as Azure Monitor, Log Analytics, and Tanium. Experience governing backup, restore and disaster recovery services ...

design, implementation and operational support across IG's Microsoft platform estate, encompassing on-premises, hybrid and cloud services. Own the technical roadmap and lifecycle management of Microsoft 365, Microsoft Entra ID, Exchange Online, SQL Server, Windows Server, Intune and associated workplace technologies. Design, implement and support Azure infrastructure services … governance, resilience and operational standards. Lead the design, deployment and ongoing operation of Azure Virtual Desktop (AVD) services, including host pools, session hosts, image management, FSLogix and user experience optimisation for a globally distributed user-base. Engineer and manage enterprise identity and access management solutions, including Active Directory ...

range of blue-chip clients. The role The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and have hands on experience and is an ambitious … support tickets raised and ensure they are given the appropriate priority and in some cases acted on instead of the MSP. Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes and facilitating their documentation and resolution. Assist with providing ...

across critical platforms Support high availability solutions and service resilience initiatives Implement proactive monitoring, alerting and observability for database services Participate in incident response, problem management and post-incident reviews Drive continual improvement through automation, root cause analysis and operational learning Reduce operational toil through self-healing … environments Automation experience using PowerShell, Python or similar scripting languages Strong understanding of database security, access control and governance Experience working within structured incident, problem and change management processes Strongly Preferred PostgreSQL administration and engineering experience Experience supporting enterprise data warehouse environments Databricks administration or integration experience Azure ...

ViaSat Inc. is seeking a Problem Resolver to join the Problem Management Practice. You will own end-to-end incident and problem investigations in the L Band/Ka Band satellite services domain and drive root-cause analysis to deliver permanent fixes. You will lead complex ...

technical professionals across support, engineering and field services, creating a culture of accountability, ownership and customer focus. Working closely with Service Delivery, Account Management, Security and Professional Services teams, you will ensure clients receive a world-class service experience while driving automation, standardisation and operational efficiencies across the business. … drive performance, accountability and continuous improvement. Create a high-performing culture focused on service excellence, collaboration and customer satisfaction. Manage recruitment, onboarding, performance management and succession planning. Build clear development pathways for technical staff and future leaders. Service Operations Own day-to-day service performance across incidents, requests, escalations ...

operations, lead major incident resolution, enforce rigorous security posture, and champion compliance within BPSS-governed and enterprise‐scale environments. Key Responsibilities Technical Leadership & Incident Management Serve as the senior Subject Matter Expert (SME) and primary escalation point for L3 network and security incidents, troubleshooting complex multi‐technology outages through … root cause analysis (RCA). Oversee enterprise incident, change, and problem management processes, ensuring strict alignment with SLAs, operational resilience, and Change Advisory Board (CAB) governance. Lead scheduled hardware/software lifecycle upgrades, firmware patching, and configuration hardening across all edge, campus, and core infrastructure. Provide escalation coverage ...