3 of 3 Permanent Problem Management Jobs in Central London

permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. … structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices. * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management ...

Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis … production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable ...

/Azure) Strong focus on network security and infrastructure resilience CCNP certification required Experience with Mimecast highly desirable Knowledge of ITIL processes (incident, change, problem management) beneficial Comfortable travelling between sites when required Experience Typically 5+ years in network/infrastructure engineering roles Experience operating ...