1 to 25 of 26 Permanent Root Cause Analysis Jobs in Central London

quality of BPO sites, provide indepth RCA for critical issues as well as the implementation of effective action plans . Roles & Responsibilities Content Review & Analysis Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies Perform daily quality … assessments of moderation decisions across multiple content categories Identify patterns and trends in content violations through systematic data analysis Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation Quality Assurance & Process Improvement Help build quality assessment processes and conduct quality assessment work ...

prem contact center architectures , including voice media, routing, integrations, and underlying network and infrastructure dependencies. The engineer will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE … Cloud CX and Cisco UCCE. Lead technical triage, incident bridges, and resolution strategy during major outages in coordination with the Technical Manager. Perform deep root cause analysis (RCA) across contact center applications, voice, network, IVR, CRM, and infrastructure layers. Identify systemic weaknesses and eliminate repeat incidents through ...

Responsibilities Provide Basic Mechatronics Services – maintaining the robotic fleet’s health and maintenance: Perform root cause analysis/troubleshooting to resolve software and/or robotics breaks Actively communicate root cause analysis findings to engineers for improvement Ticketing system assignment/distribution Ticket resolution ...

Head of Operational Excellence, the role sits within a wider Transformation & Change function and is responsible for leading end‐to‐end process analysis and future‐state design aligned to long‐term strategic objectives. Using Lean/Six Sigma methodologies, quantitative and qualitative data analysis, and modern automation/… influence at all levels, and the capacity to coach junior analysts while ensuring robust governance, documentation, benefits tracking, and regulatory compliance. Key Responsibilities Process Analysis & Design Lead detailed analysis to document current‐state workflows and design future‐state processes aligned to organisational strategy. Conduct structured root‐cause ...

system reliability and rapid incident response. • Establish SLOs/SLIs and implement observability best practices to maintain high availability and performance. • Lead incident response, root cause analysis, and implement preventive measures to improve system resilience. Security & Governance: • Implement and maintain security best practices including network security, firewalls ...

SLAs. Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.). Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime. Collaborate closely with business users (trading, sales, risk, operations) to understand … within an agile framework (ceremonies – Stand up’s, prioritization, internal support catch-up) Add value by: Helping out with User needs collection and anticipation. Analysis of these needs and definition of the required specifications. Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options ...

testing for cross-border and domestic payment schemes. 6. Agile Delivery & Collaboration Participate in sprint planning, backlog refinement and release validation. Track defects, support root-cause analysis and collaborate with engineering teams on resolution. Contribute to automation metrics, coverage tracking and continuous improvement initiatives. Skills required ...

services, Snowflake, and Databricks workloads. Partner with data engineering and platform teams to embed reliability-by-design into architecture and delivery practices. Perform root cause analysis (RCA) and drive continuous improvement to reduce toil and enhance platform availability and performance. Own and drive resolution of incidents ...

engineering teams Own technical delivery across multiple deployments from prototype to stable release Build bespoke AI and transformative agentic AI solutions Technical debugging and root cause analysis Rapid prototyping Implement and administer best practices Diversity and Inclusion at Wipro We are an Equal Opportunity Employer. All qualified ...

with other systems. Champion digital customer journeys and UX, using data and feedback to simplify self-serve and reduce friction. Lead process improvement projects, root-cause analysis, and document clear processes, playbooks and SOPs. Support the COO and leadership team with dashboards, analysis and cross-functional ...

testing to ensure seamless service integrations Applying service virtualisation to simulate third-party or unavailable systems Troubleshooting complex application issues and delivering clear root cause analysis Contributing to AI-driven solutions, including LLM integrations within Azure-hosted environments Ensuring environments are production-aligned, secure and scalable Producing ...

design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination. Initiates network improvement recommendations based upon experiences in Contact Center Performs Root Cause Analysis & Track and update key performance metrics. Act as a point of contact for all service delivery issues/pending work ...

Escalation Assistance: Investigate and resolve Azure infrastructure issues. Support troubleshooting across networking, identity, and hybrid connectivity. Assist in resolving production incidents. Contribute to structured root cause analysis (RCA) documentation. Work with Microsoft Support when required. Document recurring issues and contribute to internal knowledge sharing. Required Skills & Qualifications ...

requests, problems, changes, releases). Maintain a forward-looking view of risks, service gaps, and capacity to ensure proactive support planning. Oversee incident triaging, root cause analysis (RCA), patch management, vulnerability management, and technical optimisation. Ensure structured governance Daily stand-ups Weekly operational reviews Monthly service reviews ...

. Build out - Namespace-as-a-Service capabilities Review and challenge Kubernetes-related architectural proposals Debug complex issues across the Kubernetes stack using structured root cause analysis Review pull requests in Python and Golang that directly interact with the Kubernetes API Tech Stack AWS EKS Cilium Kyverno ...

Deskside Engineer you will carry out the following responsibilities Deliver high-priority, discrete technical care for senior leadership and executives. Lead complex escalations and Root Cause Analysis (RCA) to permanently resolve systemic issues. Manage endpoint health via Intune, SCCM, or JAMF while using PowerShell/Python ...

applications. Review and approve technical designs, RPG code, and database changes. Ensure solutions meet performance, availability, security, and audit requirements. Lead root cause analysis for complex production issues and ensure long-term fixes. Development & Delivery Act as a hands-on lead developer for complex RPG programs, batch ...

systems and integrating tests into automated workflows Ability to work across the stack — comfortable testing APIs, databases, and user interfaces Strong debugging and root cause analysis skills Experience working in a fast-moving environment with full ownership and accountability Comfortable making decisions independently and driving initiatives without ...

Solving & Decision-Making : Comfortable navigating ambiguity, managing risk, and facilitating decision-making with technical and non-technical stakeholders. Applies structured approaches (e.g., A3 thinking, root cause analysis, DACI/RAPID) to resolve blockers and drive clarity. Executive Communication & Stakeholder Alignment : Skilled communicator who can tailor narrative ...

with Front and Middle Office users to understand expected system behaviour Support onboarding of new desks, products, and market data configurations Identify defects, perform root cause analysis, and work with Development teams toward resolution Maintain structured QA documentation, including test plans, defect tracking, and regression packs Collaborate ...

identify adoption gaps or risks. Design and deliver best-practice recommendations that drive product utilization and customer ROI. Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans. Collaborate closely with Sales, Renewals, Product, and Support to ensure a seamless ...

SFTR reporting solutions Work closely with Front Office, Operations, Compliance and IT teams across EMEA Analyse transaction data to identify reporting issues and support root cause analysis Manage delivery across project and BAU initiatives Maintain product backlog and delivery tracking in Jira and Confluence Mentor analysts … Strong understanding of SFTR, MiFID II/MiFIR or EMIR reporting Knowledge of the trade lifecycle and transaction data flows Strong SQL and data analysis skills Experience with reporting platforms such as UnaVista or DTCC is beneficial This is a great opportunity to play a key role in delivering ...

incident response efforts and conduct digital forensics. Enhance detection and response capabilities through process improvements and automation. Monitor alerts from SOC tools and perform root cause analysis. Collaborate with IT and security teams to remediate vulnerabilities. Gather and analyse threat intelligence to inform detection strategies. Maintain detailed incident … Skills Hands-on experience with SIEM, EDR, IDS/IPS, and SOAR platforms. Strong knowledge of operating systems (Windows, Linux), network protocols, and packet analysis tools. Familiarity with scripting languages (Python, Bash, PowerShell). Experience with cloud security monitoring (AWS, Azure, GCP). Knowledge of frameworks such as NIST ...

operations, maintaining platform standards, and contributing to long-term technical strategy. Role and Responsibilities Act as the main escalation point for complex troubleshooting and analysis of BAU incidents. Advise on technical direction through workshops and coaching sessions. Create and maintain clear technical documentation for peers and less experienced staff. … resolution and project decisions. Drive proactive improvements in processes and procedures using existing tools. Produce and interpret service performance and security data for trend analysis and reporting. Promote automation and scripting to streamline authentication tasks. Collaborate under ITIL frameworks for problem management and root cause analysis. Educate ...

including provisioning of occasional use services. Technical Execution & Incident Management: Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact. Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis. Assist ...