1 to 25 of 38 Permanent Service Delivery Jobs in Central London

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support company based in … Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info … This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and More ❯

Service Delivery Manager Maintenance Engineering Location: London (Hybrid Working) Type: Permanent | Full-Time Salary: £54,172 £63,752 per annum The Opportunity Are you an experienced facilities or maintenance professional with a passion for service excellence, innovation, and leadership? An exciting opportunity has arisen for a Service Delivery Manager to join a leading estate operations team responsible for a significant and complex property portfolio in the heart of London. This pivotal role ensures the smooth and effective delivery of maintenance services, leading performance-driven strategies across helpdesk operations, service provider coordination, and internal … communications. Key Responsibilities Manage and coordinate reporting systems and business data to support efficient service delivery across Maintenance Operations. Act as the central point for internal and external communications, ensuring consistency and clarity of messaging. Maximise the effectiveness of service providers through structured coordination and performance monitoring. More ❯

Senior Technical Operations Specialist/Service Delivery Location: City of London - Hybrid Salary: £95,000 - £100,000 Award winning financial institution is seeking a Senior Technical Operations Specialist to cover aspects of Service Delivery, Incident Management, Change Management and Vendor Management. The successful candidate will ensure … the smooth delivery of a range of IT services across Europe; it will be a co-ordination role across incident, change and vendor management. Knowledge and Skills Extensive incident management experience in an investment banking environment. In-depth knowledge of ITIL processes In-depth knowledge of vendor management (on More ❯

Senior Technical Operations Specialist/Service Delivery Location: City of London - Hybrid Salary: £95,000 - £100,000 Award winning financial institution is seeking a Senior Technical Operations Specialist to cover aspects of Service Delivery, Incident Management, Change Management and Vendor Management. The successful candidate will ensure … the smooth delivery of a range of IT services across Europe; it will be a co-ordination role across incident, change and vendor management. Knowledge and Skills Extensive incident management experience in an investment banking environment. In-depth knowledge of ITIL processes In-depth knowledge of vendor management (on More ❯

business. This role will involve delivering bespoke solutions to clients, ensuring continued growth, client satisfaction and identifying opportunities to expand Jumars offering across multiple service lines. This hybrid role involves travelling twice a week to meet with clients and to our central London offices. Key Responsibilities: Drive Sales: Grow … full suite of services, including recruitment, data solutions, and software development. Client Collaboration: Collaborate with clients to discuss and agree on the most suitable delivery model for their needs, including augmentation, managed augmentation, or outcome-based delivery. Sales Targets: Take ownership of sales targets within specific accounts, ensuring revenue … growth through strategic service delivery and relationship building. Industry Knowledge: Maintain a deep understanding of client needs, Jumar's capabilities, and industry trends to ensure solutions remain relevant and competitive. Service Delivery: Ensure high standards of service delivery and client satisfaction Key Skills and More ❯

with a view to global management . The ideal candidate for this role will have a 80/20 mix of SOC management/Service Delivery experience As a SOC Manager you will be able to demonstrate a knowledge of the current cyber threats and security measures available … and good technical IT knowledge or experience. You will have at least 5 years of IT experience with significant exposure to IT Security and Service Delivery aspects, be skilled in conceptualizing creative solutions, as well as documenting and presenting them to SMT, have the ability to lead and … such as ISO2700, ITIL, COBIT or NIST, (knowledge of the ISF Standard of Good Practice would be an advantage) and have an understanding of Service Delivery frameworks such as ITIL. You will prepare regular reports to Program Office and Business stakeholders on performance and development of the SOC More ❯

extensive cloud technical expertise to lead and grow our Cloud-Managed Services practice. You'll operate as a technical authority and strategic leader, driving delivery excellence across a diverse customer portfolio. Working closely with internal teams and stakeholders, you'll ensure best practices in service delivery, help … shape future offerings, and support the overall cloud strategy. You'll play a key role in mentoring, guiding delivery teams, and enabling capability development, ensuring services align with customer needs and market expectations. This includes supporting the Consulting Services Director in ensuring Managed Services runs smoothly and at high … quality standards. Key Responsibilities: Act as technical lead and SME across delivery and pre-sales for Cloud Managed Services. Own service delivery governance, ensuring customer outcomes are met or exceeded. Build trusted relationships with clients, presenting business value and ensuring successful engagements. Guide technical teams through mentoring More ❯

that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted … . Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap … alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products More ❯

that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted … . Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap … alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products More ❯

as a strategic enabler within a large business wide transformation programme. Key Responsibilities: Act as a strategic procurement partner to the transformation and IT delivery teams, understanding business objectives and shaping commercial strategies to enable success. Lead sourcing, negotiation, and contract management for complex, high-value IT deals with … supplier strategies that enable innovation, performance, and value across the full vendor lifecycle. Drive continuous improvement and in-life supplier management to ensure optimal service delivery and commercial value. Provide internal consultancy to transformation stakeholders, translating technical requirements into commercial solutions. Deliver executive-level reporting, business cases, and … to build strong cross-functional stakeholder relationships, influence at all levels, and drive change. Exposure to vendor management, contract lifecycle governance, and procurement-led delivery models. Agile, self-starting, and able to operate both tactically and strategically within a fast-paced, evolving environment. What's in it for you More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions The Role … at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The Role … at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure More ❯

Role: Delivery Lead - Data & Reporting (10+ Years Experience) Location: City of London Salary : £80,000 - £90,000 Start Date: ASAP What You'll Be Doing: Serve as the main point of contact for stakeholders, ensuring seamless communication between clients and the data services team Oversee end-to-end delivery and governance of data engineering and Power BI solutions Plan, coordinate, and run sprints, managing delivery pipelines and ensuring successful outcomes Lead BAU support, troubleshooting, and documentation Provide expert-level consultation and ongoing support to clients on data-related needs Ensure operational excellence through strong governance and planning … on when needed - ready to jump in and make small/urgent reporting changes What We're Looking For: 10+ year's experience in service delivery, preferably in data platforms or BI environments Expertise in Azure Data Factory (ADF) and Power BI Strong track record in project delivery More ❯

Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting … and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC …/Server Security systems. Project and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization More ❯

infrastructure architecture meets the quality and security demands They work closely with the Data, Quant and Analyst teams to meet organisational objectives and optimise service delivery Ensure compliance with industry regulations and standards Develop contingency plans and risk management processes to ensure business continuity Manage budget and contracts More ❯

operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. … endpoint security, and vulnerability management tools. • Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. • IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: • IT Operations & Service … with a strong focus on business continuity and disaster recovery. • Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. • Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal More ❯

programmes such as SQL, Power BI, python and excel macros Analysing quantitative data and independently preparing high-quality reports to the clients requirements and delivery schedule, specifically the RAJAR monthly and quarterly industry reporting Monitoring trends and identification of any changes and potential errors in the survey data being … upon Documenting and reviewing processes, with a view to specifying improvements to promote efficiency and continuous improvement Designing and specifying data investigations and ongoing service delivery reporting analyses to our technology development team Communicating and presenting findings to internal and external stakeholders Building and maintaining successful working relationships More ❯

programmes such as SQL, Power BI, python and excel macros Analysing quantitative data and independently preparing high-quality reports to the clients’ requirements and delivery schedule, specifically the RAJAR monthly and quarterly industry reporting Monitoring trends and identification of any changes and potential errors in the survey data being … upon Documenting and reviewing processes, with a view to specifying improvements to promote efficiency and continuous improvement Designing and specifying data investigations and ongoing service delivery reporting analyses to our technology development team Communicating and presenting findings to internal and external stakeholders Building and maintaining successful working relationships More ❯

ir35 - Umbrella only Role description As a ServiceNow Architect specialising in HRSD, you will play a critical role in designing, implementing, and optimizing HR Service Delivery solutions on the ServiceNow platform. You will collaborate with cross-functional teams to deliver high-quality, scalable solutions that enhance employee experiences More ❯

as a strategic enabler within a large business wide transformation programme. Key Responsibilities: Act as a strategic procurement partner to the transformation and IT delivery teams, understanding business objectives and shaping commercial strategies to enable success. Lead sourcing, negotiation, and contract management for complex, high-value IT deals with … supplier strategies that enable innovation, performance, and value across the full vendor lifecycle. Drive continuous improvement and in-life supplier management to ensure optimal service delivery and commercial value. Provide internal consultancy to transformation stakeholders, translating technical requirements into commercial solutions. Deliver executive-level reporting, business cases, and … to build strong cross-functional stakeholder relationships, influence at all levels, and drive change. Exposure to vendor management, contract lifecycle governance, and procurement-led delivery models. Agile, self-starting, and able to operate both tactically and strategically within a fast-paced, evolving environment. What's in it for you More ❯

are working with a leading UK provider of support services for the education sector. The candidate will be responsible for understanding the company's service delivery expectations, prioritising customer satisfaction through proactive communication and support, and independently managing school networks. The role also involves managing straightforward ICT projects More ❯

Performance Leadership * Establish and implement IT performance management frameworks to measure, analyze, and optimize IT operations. * Define and track key performance indicators (KPIs) and service level agreements (SLAs) to ensure IT effectiveness and efficiency. * Drive decision-making by providing leadership with critical insights, highlighting strategic opportunities, and addressing gaps. … Lead continuous improvement initiatives that enhance IT service delivery, operational resilience, and business value. * Governance & Data-Driven Decision Making * Develop and oversee governance structures that ensure accountability and transparency across IT functions. * Address core data challenges with sustainable solutions, ensuring reliable visibility into IT performance. * Implement data-driven More ❯

responsible for: Technology strategy and leadership: Develop and execute a technology strategy that aligns with OpenCorporates business goals. Lead the technology roadmap, ensuring timely delivery of key product features and enhancements that align with customer needs and market demands. Be a key technology advisor to the CEO and a … understanding of data technologies and big-data architectures. Knowledge of AWS or other cloud infrastructure services. Experience developing and maintaining a variety of self-service delivery mechanisms including web applications, API and data exchanges. Experience working with, and refactoring/rewriting, a legacy codebase. Familiarity with multiple programming More ❯

months. Job Description As the Office Services Manager, you will be: Ensuring efficient and smooth office operations. Coordinating with other departments for effective service delivery. Managing office budgets and expenses. Organising office maintenance and repair work. Ensuring compliance with health and safety regulations. Procuring office supplies and equipment. Providing More ❯

business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll Bring Proven leadership at CTO/CIO/CDTO level More ❯