1 to 25 of 37 Permanent Service Delivery Jobs in Central London

managed services provider entering its next phase of investment Direct exposure to board-level leadership, with a clear progression path to COO/Managing Delivery Lead a full-service delivery organisation spanning service desk, projects, technical delivery and customer success Own and transform operational performance … through AI, automation, and data-led service intelligence Join a performance-driven, accountable environment focused on measurable outcomes, not maintenance The Role This is a high-impact leadership opportunity for an experienced MSP operations leader to take full ownership of service delivery performance. You will lead transformation ...

Position: Service Delivery Engineer (Network) Located: 10 Dominion Street, London, EC2M 2EF Reporting to: Solution Engineering Team Lead About Us We are a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We partner with UK SMEs, commercial real estate landlords, and high … with precision, speed, and a deep understanding of our customers needs. As we continue to evolve our services including modern security and automation-led delivery we are building a team that thrives on ownership, continuous improvement, and technical excellence. Our culture is driven by our values: Be Fast, Stay ...

Vacancy Disaster Recovery, Test and Maintenance Manager Role ID 204260 Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level … skills, and all relevant experience needed for this role can be found in the full description below. The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance ...

lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email Who is the client? Our client is a well-established Managed Service … configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You'll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function. What will you be doing? You'll be responsible for overseeing ...

Hybrid Bonus opportunities Pension plan As an Operations & Compliance Executive , you will be the engine behind the smooth and effective delivery of key services, including KYC, AML and Sanctions Compliance. This role is hands-on and process-driven - ideal for someone who enjoys working in a fast-paced, collaborative … keen eye for detail-oriented accuracy, and flair for customer support. You'll be reporting to the Senior Manager , working across teams to ensure service quality is high, SLAs are met, and clients receive first-class operational support. Company profile - Property Tech Scale-Up In this Operations & Compliance Executive ...

growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. Role Overview The Project Delivery Engineer sits within our Project Management Office (PMO) and is the on-the-ground delivery engine for client projects, deployments, onboardings and onsite … support. This is a hands-on, varied role designed for an engineer who enjoys mixing project delivery with direct client interaction. On any given week you might be building and staging devices for a new client onboarding, attending site to install a server cabinet, walking a new starter through ...

Position: Service Delivery Engineer (Network) Located: 10 Dominion Street, London, EC2M 2EF Reporting to: Solution Engineering Team Lead About Us We are a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We partner with UK SMEs, commercial real estate landlords, and high ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

Service Design Architect Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join … dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. ...

Vendor & Service Performance Manager London | Hybrid Working Technology services don't fail because of one team. They succeed when everything works together. We're partnering with a global insurance broker to find an IT Vendor & Service Performance Manager who will sit at the heart of technology operations, owning … service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers measurable value ...

Radius is recruiting for a Service Desk Team Leader for a Datacentre organisation based in London. Working hours: Shift working pattern 12 hour shifts - 08:00 to 20:00 and 20:00 to 08:00 Four days on, four days off, four nights on, four days off; inclusive … bank and public holidays. JOB OVERVIEW The Service Desk Team Leader is responsible the supervision and direct line management of the Service Desk Engineers on their team, while ensuring that all routine tasks during their shift are completed as well as a handover of on-going activity ...

Title: IT Service Desk Technician Job Ref: ISDT-494 Closing Date: 10/07/2026 Summary The IT Service Desk Technician is responsible for providing first‐line and second‐line support to end users across corporate and technology environments, ensuring reliable, secure and efficient … operation of IT services. This role is the primary point of contact for users, delivering a high‐quality support experience while maintaining service availability and protecting the integrity of IT systems. Working as part of the Service Desk function, the role supports the wider IT Engineering and Infrastructure ...

quarterly reviews, turning data into actionable insight Ensure every customer feels valued, heard and confident in Air IT Collaborate to Deliver Excellence Partner with Service Delivery and Technical teams to ensure seamless customer experiences Stay ahead of risks, issues and emerging opportunities Bring fresh thinking through knowledge … opportunities Lead upsell and cross-sell initiatives aligned to client needs Own your pipeline and personal sales targets with confidence Drive negotiations, renewals and service expansion conversations Own the Sales & Delivery Journey Maintain a strong, forward-looking pipeline Create compelling proposals and customer roadmaps Collaborate with technical teams ...

This role is accountable for ensuring data is accurate, complete, well‐governed, and operationalized across global markets to support high‐quality, scalable, and timely service delivery. Key Responsibilities Lead global data operations supporting proxy research, voting execution, and client deliverables. Establish and oversee data quality controls, validation processes … governance standards to ensure accuracy, consistency, and auditability. Manage end‐to‐end operational workflows, ensuring timely execution and alignment with service levels and business priorities. Define and evolve the global operating model, including workflows, ownership, escalation paths, controls, and performance metrics. Drive automation, standardization, and continuous improvement to improve ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … well thought out solutions for project accounting in response to complex client problems based on Oracle Cloud ERP technol ogy.Supporting business development and project delivery activities across clients from multiple industr ies.Defining an overall Finance & Procurement solution leveraging leading practice solutions to support the business requireme nts.System design ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. • Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery method. • Experience in planning and estimating Workday Finance programmes. • An appreciation of the influence ...

responsible for owning product strategy, roadmap definition, and lifecycle management across established digital products. You will play a key role in ensuring continued service delivery, managing change across mature product sets, and balancing technical constraints with customer and business prioriti es. Working in a matrix environment, you will … various levels to gather insight, shape requirements, and ensure alignment with broader business objecti ves. This is a hands-on role requiring strong delivery focus, clear communication, and the ability to manage complexity, dependencies, and competing priorities within an evolving product lands cape. Key Responsibil ities:Define and maintain ...

with People Operations, Payroll, HR Business Partners, Talent Acquisition and IT to resolve issues, improve processes, and deliver a consistent employee and manager self-service experience. Role scope & reporting : This position reports into the Global Head of People Operations and supports colleagues across multiple regions. The role will … minimize risk Proactively identify opportunities for automation, system and process improvements and support implementation through testing and change communication Manage user and employee self‐service accounts, security roles, duties and privileges to ensure access aligns to role-based controls and internal policies Maintain HR system configurations, workflows, and organizational ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

helping you tackle more complex queries and develop your problem-solving abilities. Use your initiative to identify solutions and improve processes, ensuring high-quality service delivery. Build a strong foundation in IT support while preparing for career progression within the team. The ideal candidate will have... A recent ...

with a bonus of 10% Deliver and continuously improve core recruitment processes, including sourcing, interviewing, selection, and onboarding. Support the delivery of the functional Talent Acquisition Process & Technology roadmap to meet business requirements. Drive the execution of annual and ad-hoc hiring cycles, partnering with relevant functional owners. Mature … grow service delivery models, including shared services, recruitment automation, AI enablement, and tiered support structures. Lead cross-border recruitment integration efforts for M&A, new country entries, and organizational restructures. Foster a culture of continuous improvement, customer orientation, and data-driven decision making in recruitment. Lead and develop ...

hiring a Collaboration Technology Product Manager to lead a large‐scale Jira Service Management (JSM) rollout (~7,000 users) within a global financial services organisation undergoing major internal transformation. This role focuses on moving teams away from fragmented tools (email, spreadsheets, Teams) to one unified platform , improving both internal … service delivery and client outcomes . 🚀 What you’ll do Own the Jira/JSM roadmap and rollout at scale Standardise workflows across the business Drive adoption and enterprise change Improve how teams collaborate and deliver work ✅ What we’re looking for Experience rolling out Jira/Atlassian ...

Working with a leading Global Systems & Service Tech Integrator, we have an exciting opportunity for a Business Continuity Manager to join at a key phase of growth, helping lead and drive Business Continuity Strategy & Governance, and provide expertise in ISO 22301. Reporting to the Head of Assurance, the Business … Continuous Improvement & Awareness Promote awareness and training on business continuity across the organisation. Stakeholder Engagement and Training: Collaborate with external suppliers to ensure their service continuity plans align with Bell’s continuity requirements, particularly for critical services, fostering resilience across the supply chain. Experience: Minimum of five years’ experience ...

role in transforming complex business processes, technical requirements, and AI-driven workflows into seamless digital experiences. Working closely with product, engineering, and delivery teams, you will take ownership of the full design lifecycle—from research and discovery through to wireframing, prototyping, testing, and optimisation. Projects will include AI-powered … workflows, onboarding experiences, digital dashboards, operational platforms, customer-facing applications, and service delivery tools. Key Responsibilities Design intuitive user journeys, wireframes, prototypes, and user interfaces for web-based and AI-powered platforms. Conduct user research, usability testing, and user feedback analysis to inform design decisions. Translate complex business ...

ability to manage competing priorities in a dynamic, fast-paced environment. You will be responsible for ensuring all Collateral clients receive exceptional service while maintaining and growing Annual Recurring Revenue (ARR). This includes oversight of the complete client lifecyclefrom onboarding through expansion and renewalproactively identifying risks to client … deliver solutions that drive business value and adoption. The role combines technical operations knowledge with strategic account management. Day-to-day responsibilities span service delivery, client support and escalations, relationship management, and representing client needs back into the product development cycle. This is an ideal opportunity for someone ...