1 to 25 of 25 Permanent Service Delivery Jobs in Central London

Job Title: Technical Service Manager Location: City of London Salary: £60,000 -£70,000 We are seeking to recruit a Technical Service Manager to join a dynamic Engineering Service provider in London. As a Technical Service Manager, you will be responsible for ensuring the successful delivery … key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and … retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary more »

/or the Operational Risk & Compliance Department. Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks. Identifying and reporting risks and breaches immediately to the Breach Specialists and Service Delivery Manager and to the Operational Risk & Compliance Department and ensuring the appropriate controls are in place to facilitate this. Adhere to Quality Management Systems and comply with pensions and FCA regulations and initiatives, for example, Treating Customers Fairly (TCF). To support and assist the management team … where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc. Key tasks To lead on the delivery of assigned projects and scheme events. To promote the provision of a first class experience for customers and to share knowledge and more »

with diverse teams, stakeholders, and subject matter experts, you'll pinpoint key lessons, best practices, and areas for improvement. Reporting to the Repairs & Operations Service Delivery Team Leader, you'll serve as the bridge between the operations and the voices of the residents. Your deep understanding of data … Stay abreast of industry best practices and emerging trends in lessons learned management. About you You'll possess a wealth of experience in customer service, demonstrating a proven track record of excellence and flexibility for individual need. You'll exhibit outstanding data gathering and analysis skills, with a proficiency … services. Strong planning and organizational skills are essential, coupled with excellent proficiency in IT, including Excel and the Microsoft Office suite. Work Environment Repairs delivery is a high-volume, fast-moving environment that can regularly involve high pressure. Flexibility, adaptability, and the need to make decisions quickly are vital more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »

leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner … and implementing Data Connection enhancements (automation). Change Management - Administering the various change processes, reviewing RFCs, providing guidance and support to change requesters Continual Service Improvement - Be actively involved in identifying, developing and implementing service improvements. Configuration Management – Develop Process and governance, manage daily exceptions/workload, Identify … Configuration Management function. Technical expertise and the ability to apply functional knowledge to complex and diverse situations Experience of working within an ITIL based service delivery model. Knowledge of managing performance with internal delivery teams within a service frame work, including SLAs and KPIs Services offered more »

process improvements, and be the driving force behind the desktop services transformation journey. Responsibilities: Enhance customer journey for user base when engaging with IT Service Oversees the daily operations of desktop service Managing/Leadership duties for support teams Collaborates with cross-functional teams to align desktop services … with business goals and IT strategies Leads process improvement efforts to streamline desktop service delivery and boost efficiency Ensure compliance with IT security policies and industry regulations related to desktop computing. Key Skills Background in IT service management or related field with a focus on desktop services … effectively Familiarity with endpoint management tools like Endpoint Manager, SCCM, and JAMF Proficient understanding and application of ITIL principles. Hands-on experience with IT service management (ITSM) tools Ability to manage multiple tasks efficiently Proficient in team management and fostering a collaborative work environment Excellent communication skills for effective more »

cutting-edge machine learning (ML) and large language model (LLM) solutions. These solutions will leverage structured and unstructured data to automate workflows and revolutionize service delivery. The role aims to transform the company into a technology-driven powerhouse by fostering innovation and driving business growth. Key Responsibilities: Develop and … the ability to quickly understand and apply ML solutions to diverse business problems. - Familiarity with agile development methodologies and project management frameworks for successful delivery of ML and AI projects. This role offers an outstanding opportunity to shape the future of a global leader in business process outsourcing, driving … innovation and transforming service delivery through the power of machine learning and artificial intelligence. The successful candidate will have the chance to build a world-class ML and Data Science Center of Excellence from the ground up, leaving a lasting impact on the company's growth and success. more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Central … London area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include more »

tools. Communication: - Communicate technical information clearly and effectively to non-technical users. - Collaborate with other IT team members and departments to ensure seamless IT service delivery. Qualifications: - Proven experience in a Level 2 IT support role or similar position. - Excellent working knowledge of Active Directory (AD) and Azure Active more »

Change and Release Analyst - Law Firm Change & Release Analyst required to join the IT function of an International law firm. You will join the Service Management team, working to ensure Technical Changes and new applications/systems releases are successfully delivered in line with the firm's ITIL-based … activities for compliance. Analyse incident logs caused by releases to identify occasions where process has not been followed and opportunities to improve. Supporting the Service Desk/Incident Managers on incidents relating to pilots, ensuring they are tracked and escalated appropriately Ensure that the software asset management system is … IT Risk register to identify and manage operational risks Supporting the Weekly CAB meetings And you: The successful candidate will have experience in a Service Delivery role, administering Release and Change activities. You'll have an ITIL qualification to Foundation level, and ideally specific Release, Control, and Validation more »

What you'll be doing: Lead on the delivery of assigned projects and scheme events Review the work of Pensions Data Technicians and provide feedback and technical support Regularly review the effectiveness and efficiencies of existing systems and controls and make suggestions to continually enhance service delivery more »

for this role, please submit your CV and Cover Letter by Friday 05 July 2024. About You You have experience in helpdesk and customer service environments. Your communication skills allow you to engage effectively with a diverse range of stakeholders and colleagues in a professional and efficient manner. Your … for the development and administration of a programme of initiatives which aim to create sustainable, relevant and appropriate support in developing anaesthesia training and service overseas. This role is also responsible for the maintenance and development of services (communications, guidance, correspondence, policies) to provide expert advice to sponsored IMGs … and using data to continuously improve service delivery, is a key element of this role. Duties include by are not limited to: Provide high quality and timely advice and guidance to IMGs wishing to come to the UK for limited periods of time as necessary. Ensure that systems more »

we could have your perfect next role. The Role You will beresponsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of clients, acting as an ambassador of Aptia at all times. As a Client Director, you will identify and … procedures. Leading the growth of the portfolio of clients revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary more »

knowing what it will bring. Directing REOs to attend incidents, liaising with the British Transport Police and supporting our staff to deliver an excellent service for our passengers is both challenging and rewarding. Most of the time I work on my own assessing reports sent in from staff, taking … by the Revenue & Enforcement Managers, reporting to the Southeastern Revenue and Enforcement Command and Control (SRECC) Manager In times of disruption working to the Service Delivery Plan (SDP) as Command and Control for all Revenue and Enforcement staff as 1stLine On Call Directing and monitoring CCTV usage in … and covering 540 miles of track. Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business more »

using SEO tools, analyzing data to refine technical SEO strategies for maximum impact. Stay ahead of industry trends and algorithm updates, driving innovation in service delivery and processes. Ensure seamless collaboration across teams, provide insightful reports on technical SEO performance, and communicate strategies to non-technical stakeholders. Play more »

and recommending staff progression to support industry-leading skill sets. Innovation and Departmental Development. Stay updated on industry trends and collaborate to implement innovative service delivery and process improvements. Document and maintain technical SEO processes and guidelines. Technical SEO Consultancy. Provide expert technical SEO insight and recommendations to more »

and recommending staff progression to support industry-leading skill sets. Innovation and Departmental Development. Stay updated on industry trends and collaborate to implement innovative service delivery and process improvements. Document and maintain technical SEO processes and guidelines. Technical SEO Consultancy. Provide expert technical SEO insight and recommendations to more »

a consultancy that has become a market disruptor, challenging the status quo of the top tier consultancies. They have pushed change through excellence in service delivery, winning major projects and clients. This has been made possible by appointing and promoting the best Partners and employees. Their collaboration with … fellow professionals have created a cross fertilisation of referred work and has elevated them as the delivery partner of choice. Our client is looking to appoint a construction project manager to work within the real estate arm of said business. Depending on your experience and career desires you can … specific sectors. Requirements Project management experience within a multi-disciplinary/construction consultancy Strong track record of delivering real estate projects from inception to delivery Ideally you will have experience within life sciences, commercial fit-out, healthcare, residential Being chartered via MRICS, MCIOB is beneficial. Apply Salary up to more »

policies, HSE, risks, and sales orders. Recently, the company has taken a strategic pivot to transform G-Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business operations. The Software Support Analyst for 'GKS' will play a crucial … entry tasks related to companies and individuals as part of our client's CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the … SaaS Monitoring, curating and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS Conducting internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and more »

assisting with the switch from paper to electronic record keeping. The Records Manager will be a hands-on individual with a proactive approach to service delivery. Key Responsibilities to ensure individual support needs for all members of the practice are understood and met. dedicated assistance to an allocation of more »

virtual GP Access to a health & wellbeing app Savings, loans and salary advances Training & Development Enhanced overtime rate Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … will already have experience gained in a similar role. You will work a continental shift pattern but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »

Site Staff/System. * Prioritising and delegating reactive and Planned Preventative Maintenance tasks to the Engineering team and Supply Partners ensuring optimum levels of service delivery are being achieved. * Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices Get in more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields. Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. Prior experience working in an IT Services … collaborative, and long-term relationships with our clients, suppliers, and co-workers where these are constructed to deliver mutually beneficial outcomes. Responsible for the delivery of quality and consistency in all that they do and aim to get this right first time, every time. Aims to deliver excellence and more »

for a new challenge? Do you have Data Centre Experience? Are you looking for HV training? Exciting opportunity to work for a Leading FM Service Provider situated in London. CBW are currently recruiting for 2x Data Centre Shift Engineer to be based on a data centre located in Farringdon. … and career progression. Key duties & Responsibilities The Data Centre Shift Engineer will be responsible for delivering a strategic-based building maintenance, repair and facilities Service across the site Responsible for the technical services delivery across all sites, engineers and specialist contractors under your direct control. To lead and … manage the team(s) within their area of reasonability to deliver a highly effective, efficient and customer focussed technical service delivery. Build strong, credible relationships with the clients leadership teams, Heads of Departments Establish steady lines of communication work collectively and collaboratively to deliver high standards of service more »