12 of 12 Permanent Service Design Jobs in Central London

Service Design Manager – Digital Transformation & AI 📍 Location: Hybrid 3 days per week (London or Glasgow) About the Role We’re hiring a Service Design Manager to join a growing Digital Experience team within a global professional services organisation undergoing significant digital and AI-driven transformation. This … major transformation programme across four core services, each at different stages of maturity and delivery. You’ll help teams understand user needs, map complex service ecosystems and identify opportunities to improve how services are delivered for both internal teams and clients. A key part of the role will involve ...

digital services in the public sector, ideally within pensions, benefits, or other complex policy‐driven domains. In this role, you will lead the design of intuitive, accessible and user‐centred services that enable citizens and organisations to interact easily and confidently with pension‐related processes. You will work from … discovery through to delivery, shaping strategic direction, setting design standards, and ensuring services meet user needs, policy intent and Government Digital Service (GDS) expectations. Key responsibilities Lead interaction design across end‐to‐end services • Own and shape interaction design for complex user journeys, ensuring they ...

reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. … This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs ...

. Role: Mid Level UX/UI Designer Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Service design? We have a great opportunity for you – Mid level UX/UI Designer! Careers at TCS: It means more … role in shaping intuitive, accessible, and visually refined digital experiences within the Pensions and Finance domain. You will contribute to end-to-end design delivery across complex customer journeys, working closely with multidisciplinary teams and clients. This role offers exposure to large-scale transformation programmes, modern design systems ...

Python . Proficiency in testing tools and frameworks like Selenium, Postman and Cucumber . Able to produce clear Unified Modelling Language (UML) diagrams and service design artifacts Background in software engineering is very desirable. Ability to balance speed of delivery with maintainability, security, and operational excellence. Expertise … Deliverables: Responsibilities but not limited to: Develop and maintain infrastructure-as-code (IaC) solutions using Terraform, and robust software solutions in Go and Python. Design, implement, and execute comprehensive testing strategies utilising tools and frameworks such as Selenium, Postman, and Cucumber, and produce clear Unified Modelling Language (UML) diagrams ...

Engineer (SRE) to ensure the reliability, availability, and performance of enterprise‐grade OpenShift‐based virtualized and container platforms. This role focuses on automation, secure service design, and cross‐team collaboration across Applications, Hardware, and Network domains. You will build proactive systems that prevent outages, enforce SRE best practices … optimize OpenShift and container/virtualization platforms for high availability and performance. Collaborate closely with multiple technical teams to deliver scalable, secure solutions. Design secure cloud‐native service architectures with automation-first principles. Develop automation using Shell, YAML, Ruby, Python, and Go for detection, remediation, and platform improvements. ...

looking for a Senior User Researcher (FTC) to join a hugely impactful internal project. You will be joining an internal UCD team comprised of Service Designers, Product Designers and Content Designers to re-imagine a piece of software used to aid complex decision making by internal stakeholders - the overall ...

capability models, or operating models. Apply Agile methodologies (Scrum, Kanban, SAFe) to structure delivery teams around value chains and create features and epics. Apply Design Thinking to develop personas, define pain points, define MVPs and prototypes, and designing experiments to test solution hypotheses. Cultivate strong relationships among working teams … build enduring relationships with senior leadership, and work closely with SMEs to ensure design feasibility, viability, and compliance. Business development activities including leading/contributing to proposals, RFP's, bids, proposition development, client pitch contribution and client hosting at events. What you'll need to succeed Business architecture experience ...

that works closely with the business, shaping how critical pricing, hedging and investment datasets are produced, governed and shared. This role involes leading technical design and delivery from the front, mentoring engineers, and setting engineering standards (without formal line management). You'll be trusted to operate with high … enable expansion of in-house capability to trade across multiple asset classes, by strengthening data foundations and delivery What you'll do Lead technical design and implementation across data services, APIs, and platform components Set and uphold engineering standards (patterns, code quality, reviews, testing approach) Drive modern delivery practices ...

seeking a Principal Software Engineer based in London to provide technical leadership across backend services supporting our global payment gateway system. You will design and evolve core platform capabilities, guide architectural decisions across microservices, and mentor engineers while remaining hands‐on with critical systems built using Java and Spring … financial transactions worldwide. At this level, the role goes beyond feature delivery. You will drive architectural decisions, set engineering standards, and influence how teams design, build, and operate secure, scalable backend systems. Success in this role is defined by technical leadership, sound judgment in complex trade‐offs, and ownership ...

role, reporting directly into the Head of Product, and working closely with Product, Engineering, CRM, Marketing and Event teams. The Role Own and design end-to-end experiences across: registration journeys, event apps, exhibitor & sponsor tools, internal platforms, post-event engagement Working on defined journey maps and turning scoped … ground up Influence non-tech stakeholders (marketing, sales, ops) Proven experience in complex digital ecosystems (not just single-product UX) Strong journey mapping and service design capability Comfortable working independently Strong portfolio demonstrating end-to-end thinking Proficiency in Figma Bonus: Experience in events, exhibitions, marketplaces or similarly ...

other specialists from discovery onwards. Experience working for public sector organisations, specifically across pensions is desirable for this position. Key responsibilities Own content design across journeys (end‐to‐end) • Create, evaluate, update and review content across all stages of the end‐to‐end user journey, ensuring the right information … effectively in an agile delivery environment, working iteratively and flexibly to deliver content improvements at pace. • Collaborate day-to-day with researchers, interaction/service designers, product, delivery, policy and operational colleagues to ensure content supports service outcomes. Stakeholder management and influence • Build and maintain relationships with stakeholders ...