Head of Product Operations and Support
- Hiring Organisation
- Gray Global Placements LTD
- Location
- Central London, London, United Kingdom
- Employment Type
- Permanent
with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean ...