1 of 1 Permanent Systems Management Server (SMS) Jobs in Central London

Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone) • Update trouble ticket systems and customer documentation with fault history • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution • Notify the On Call Support/… projects or maintenance contract work • Create ad-hoc reports concerning customer issues as and when required • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary • Travel and customer offices throughout Europe for business purposes … managers ITOC SUPPORT ENGINEER IDEAL CANDIDATE: • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization • Fluent English language skills required (verbal and written) • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries • Proven customer service and More ❯