1 of 1 Permanent Technical Operations Manager Jobs in Central London

Technical Operations Manager - 12 Month (FTC) | £70,000 - London (Hybrid - 3 Days Per Week) Here at Burns Sheehan, we're working with a leading name in the Real Estate space as they look to hire a T echnical Operations Manager to help ensure smooth, reliable IT services across their UK and European offices. This is … They’ve got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents – coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes and related … with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We’re Looking For: Solid experience in a technical operations, IT service delivery, or service desk leadership role. Good knowledge of ITSM platforms (e.g. ServiceNow, Freshservice, Jira, ManageEngine). Familiar with core Microsoft technologies – including Office More ❯