1 to 25 of 28 Permanent User Research Jobs in Central London

seeking a commercially minded Mid-Level CRO UX Lead to play a pivotal role in our agency. This is an exciting opportunity for someone who is passionate about understanding user behaviour, optimising digital experiences, and driving tangible business results. You will work directly with a variety of clients, leading CRO and UX initiatives from strategy to implementation. A key … recommendations, and results. Translate client business goals into actionable CRO and UX strategies. Strategy & Optimisation: Develop and implement comprehensive CRO strategies based on data analysis (analytics, heatmaps, session recordings), user research (surveys, interviews), and heuristic evaluations. Design and execute A/B tests, multivariate tests, and other experimentation methodologies to validate hypotheses and drive improvements. Analyse test results … derive actionable insights, and provide clear recommendations for further optimisation. Champion a data-driven approach to all UX and CRO initiatives. User Experience (UX) Design & Research: Conduct user research (e.g., usability testing, user interviews, card sorting) to uncover user needs, pain points, and behaviours. Develop user personas, journey maps, and empathy maps to More ❯

Product Researcher The Department – Product Are you a curious, action-oriented problem solver who loves getting stuck into discovery, prototyping, and user engagement? We're looking for a Product Researcher to join our growing team—someone who thrives on working across the product lifecycle, from exploring ideas to shaping features and championing adoption. This role is deliberately cross-functional … sitting at the intersection of product strategy, research, design, and delivery. You’ll combine a passion for understanding user needs and market opportunities with hands-on prototyping and creative product engagement. Whether you’re validating an idea, running a workshop, or crafting internal product content—your mission is to help the Product team build things that matter. Duties … and Responsibilities Product Research and Discovery Conduct user research to uncover needs, pain points, and behaviours—via interviews, workshops, shadowing, surveys, and feedback forums. Carry out competitor and market research to understand trends, benchmarks, and opportunities for differentiation. Translate insights into clear user problems, jobs-to-be-done, or feature opportunities to guide product direction. More ❯

humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The role We’re looking for a Senior User Researcher who’s grounded in delivery, sharp on the detail, and confident in leading user research across public services. This is not a “pure research” role … sitting on the sidelines. You’ll be embedded in agile teams, shaping services from discovery through to live. That means asking the right questions, surfacing evidence, and keeping user needs front and centre - every sprint, every playback, every trade-off. You’ll also help steer how research works across our team - coaching juniors, building capability, and making sure … insight feeds strategy, not just validation. What you'll be doing Leading end-to-end research across Discovery, Alpha, Beta, and Live phases Running interviews, usability tests, contextual research, and surveys—choosing the right method for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they More ❯

join our growing design team. This is an exciting opportunity for someone early in their career to develop their skills and gain hands-on experience in delivering high-quality, user-focused digital experiences. Working closely with the Lead UI/UX Designer, you will help support the creation and maintenance of consistent design standards across a range of digital … products and platforms. Key Responsibilities: Contribute to the creation and upkeep of UI/UX design standards and component libraries Assist in producing wireframes, mockups, user flows, and interactive prototypes using Figma Collaborate with cross-functional teams including Product and Engineering to shape user stories and refine requirements Support the implementation and application of standard UI frameworks Assist … with user research, usability testing, and the analysis of user feedback Ensure accessibility principles are applied in line with WCAG standards Participate in team design reviews, workshops, and iterative feedback sessions Stay informed about current UI/UX trends, tools, and techniques — including the evolving role of AI in design Maintain well-organised and reusable design documentation More ❯

000pa Newly launched ambitious joint venture now seeking an experienced UX/UI Designer to join their growing team and play a pivotal role in designing intuitive, engaging user experiences for their next-generation AI-powered dialer and virtual assistant. You'll be working alongside product managers, engineers, and AI specialists, owning the design process end-to-end: from … research and user flows to high-fidelity prototypes. What you’ll do: Design user flows, wireframes, and interfaces for mobile apps powered by voice AI. Develop clear onboarding, consent, and privacy flows for features like voice cloning. Create multimodal interfaces that work across voice, text, and visuals. Own the design system and ensure consistency across the product. … Conduct user research and usability testing to inform and validate your designs. Collaborate closely with engineers to bring your designs to life accurately. What you’ll bring: 3+ years of UX/UI design experience for consumer mobile apps (iOS & Android). Proven experience designing Voice and Conversational AI-powered products Previously with large-language models Strong background More ❯

User Researcher - (GDS experience required) Hybrid - 3 days per week in Manchester £500pd inside IR35 max rate Initial 8 months 2 roles available User Researcher required to join a cross-functional team delivering user-centred services in line with Government Digital Service standards. Essential Skills: Hands-on experience conducting user research in line with GDS … principles Skilled in qualitative and quantitative methods (e.g., interviews, usability testing, surveys) Able to turn user insights into actionable recommendations Comfortable working in agile teams and supporting the development of accessible, user-focused services For more information please apply. More ❯

Designer to lead the design of inclusive, accessible services for UK public sector users. You’ll work across the full service lifecycle: Discovery, Alpha, Beta, and Live—ensuring that user needs are at the heart of every decision. This role offers the chance to shape large-scale digital experiences that meet government service standards, while collaborating with multidisciplinary teams … to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions … and internal critiques Ensure accessibility and usability best practices are embedded throughout Support GDS service assessments and advocate for user needs in governance Mentor junior designers and contribute to design standards and systems What You’ll Bring 8+ years of experience in UX, interaction design, or digital product design Strong portfolio showcasing UX leadership across public-facing services Proven More ❯

to launch to support long-term strategic objectives. Your day-to-day Develops product strategy and roadmap in alignment with business goals. Defines and evolves product direction based on user feedback, market research, company vision, and stakeholder input. Identifies and articulates compelling customer problems and market opportunities. Translates product vision into detailed, actionable plans and partners with engineering … to drive delivery. Defines clear product requirements, user stories, and acceptance criteria and detailed user interaction scenarios. Prioritizes and manages the product backlog, leading sprint planning and participating in agile rituals. Partners with the engineering and regulatory teams to ensure efficient and effective implementation of product features. Partners with Marketing & Sales to develop go-to-market plans, positioning … Notion). Partners with stakeholders to define key performance indicators (KPIs) and analytics infrastructure for product insights. Advocates for the customer throughout the product lifecycle by gathering insights through user research, testing, and feedback loops to inform product features and strategies. Oversees development of product experiments, minimum viable product (MVPs), and rapid iterations to validate assumptions and optimize More ❯

t just craft pretty interfaces—you’ll design seamless, responsive digital experiences that help housing teams protect vulnerable residents and reduce risk at scale. If you’re obsessed with user flows, driven by purpose, and excited to work on real-world applications of smart technology, you’ll thrive here. This is a chance to build something from the ground … end design process for our web-based applications — from initial concept through to final handover Collaborate closely with engineering (Vue.js/NestJS) and product teams to turn business and user needs into seamless, scalable design Create wireframes, prototypes, and high-fidelity designs in Figma, building and evolving a consistent design system Conduct user research and usability testing … to validate and refine your ideas based on real user behaviour Ensure responsive, accessible design across desktop and mobile platforms Participate in Agile ceremonies, shaping the product roadmap from a user-first perspective What You’ll Need: Strong portfolio of end-to-end product design, ideally with B2B or technical applications Experience of early-stage start-ups or More ❯

in Central London are looking for a Product Designer. You will work closely with Product Managers, Senior Designers, and Engineers to support the creation of intuitive, beautiful, and effective user experiences. Youll be hands-on across both UI and UX design, from wireframing and prototyping to supporting design system updates and contributing ideas to improve our product. Key Responsibilities … Assist in creating wireframes, user flows, and interactive prototypes Support user research and usability testing to inform design decisions Collaborate with Product, Engineering, and other Designers to improve features and experiences Contribute to the development and maintenance of the design system Translate complex requirements into clean, usable designs Deliver polished UI designs and graphical assets for development … in a Product Design, UI/UX, or similar role A portfolio showcasing both UI and UX design work Comfortable using Figma and similar design tools Basic understanding of user-centered design principles Passion for solving user problems and improving digital experiences Strong communication and collaboration skills Eagerness to learn, take feedback, and grow in a fast-moving More ❯

Additional Package: 10% Bonus, Extensive Benefits Package Location: London (Hybrid) Are you a UX Designer ready to take on your next exciting challenge? If you thrive in crafting user experiences that truly make a difference, this opportunity could be exactly what you're looking for. Join a dynamic, innovative team where design is at the heart of shaping impactful … offers the chance to work on meaningful projects that improve accessibility and usability across government platforms. You'll be part of a collaborative, agile environment where your expertise in user-centered design will be valued and celebrated. If you enjoy leading end-to-end UX delivery and mentoring others while pushing the boundaries of inclusive design, this role will … suit you perfectly. Role Requirements: Lead UX design from discovery through delivery, championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to align More ❯

phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints, and interactive prototypes Conduct user research, usability testing, workshops, and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments and mentor junior designers What You … critical government services that improve lives across the UK Work in a hybrid, flexible environment with meaningful projects Be part of a globally connected design studio with a strong user-centred ethos Join an inclusive culture with active support networks (neurodiversity, LGBTQ+, parenting, etc.) Enjoy a competitive bonus, pension, learning budget, and wellbeing benefits If you’re a Senior More ❯

Senior User Researcher (SC Cleared) £75,000 + bonus London – Hybrid A global design studio is looking for an experienced User Researcher to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services. This role is dedicated to using agile methodologies to ensure that every discovery and design project is deeply rooted in … user understanding, resulting in accessible, intuitive services that minimize friction and complexity within the public sector! Key Responsibilities of the User Researcher: • Taking lead on end-client engagement projects • Identify research needs and select the best research methods for each project. • Develop, document, and present comprehensive research plans outlining study goals and methodologies. • Engage with … users through interviews, workshops, and ethnographic research to build meaningful insights. • Analyse research findings and data to generate valuable insights and actionable recommendations. Required experience of the User Researcher: • A minimum of 8 years experience as a senior researcher leading on client projects. • Demonstrated ability to design and execute effective research plans • Experience with SaaS or More ❯

through human-centered innovation. The Role As a Service Designer, you’ll be a key contributor to discovery and design processes, crafting innovative solutions that simplify complexity and improve user interactions. You’ll have a minimum of 2 years’ experience as a Service Designer ideally working within public sector or consulting. Your Key Responsibilities as a Service Designer: Strategize … and present research plans, methodologies and service blueprints Map intricate services and user journeys, translating them into actionable insights. Use visual tools such as journey mapping and storyboarding to communicate end-to-end experiences. Synthesize qualitative and quantitative data to inform design decisions Participate workshops and co-design sessions, effectively managing stakeholder relationships at all levels. What We … re Looking For: 2+ years of experience in service design, with a history of leading impactful projects. Strong background in user-centered design methods, with a portfolio showcasing high-quality deliverables. Expertise in stakeholder management and translating user research into actionable strategies. Ability to navigate complex environments and bring clarity to multifaceted problems. Experience with accessibility standards More ❯

Exciting opportunity for a Senior Product Designer to join a Global Company. You will be a hands-on, strategic designer to shape the future of user experiences for one of the world’s biggest organisations. Job Requirements: Must be skilled in both UX and UI, with experience in design systems Able to lead the experience workstream on projects A … A holistic thinker, considering all touchpoints of a product experience Passionate about creating beautiful, intuitive, accessible digital products What you’ll do: Own the experience design for projects from research to delivery Conduct user research, testing, and validation (including A/B testing and card sorting) Create wireframes, UX flows, prototypes, and design documentation (Sketch, InVision or More ❯

Renowned for delivering complex, human-centred services across the public and private sectors, this organisation partners with government departments, major institutions, and socially impactful enterprises. With an Agile-first, user-led approach, they are looking for an experienced consultant who thrives in a collaborative, multidisciplinary environment. This role is perfect for candidates with experience in user-centred design … the future of services that affect real people. You will lead UX efforts across digital transformation projects-guiding teams through discovery, testing assumptions, prototyping solutions, and helping clients embed user-focused thinking at the heart of their organisation. Key Responsibilities: Lead Agile teams to create services that are intuitive, accessible, and meet user needs Champion UX best practices … advocating for inclusive and accessible design Translate user research into impactful design decisions Mentor and line manage junior designers, supporting capability growth Build strong relationships with clients and stakeholders, while confidently guiding them through the UX design process Participate in recruitment, pre-sales activities, and thought leadership (e.g. blogs, events) About You: Proven UX design expertise, with a More ❯

works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and … an eye for detail and a knack for simplifying complexity. Deep experience collaborating in cross-functional teams and working closely with engineers. Confidence in planning and running your own user research or collaborating with researchers. A systems thinker who can balance consistency with creative problem-solving. Comfortable giving and receiving constructive feedback in a candid, collaborative way. Comfort … a small-medium sized SaaS product company Experience of working in an agile environment, and familiarity with Agile methodology Data-driven mindset to advise design choices based on customer research, business priority and technical constraints Passionate about inclusive design and accessibility, and you'll design with all our customers in mind It would be nice if you have: Experience More ❯

contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and … years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest in public sector transformation and user-centred design Excellent communication and collaboration skills Active SC clearance and 5 years of continuous UK residency This is a fantastic opportunity to build your consulting experience, grow your More ❯

you'll need: 5+ years in Product Design, with a track record in B2B digital products Expertise with tools like Figma, Sketch, Adobe CC, and prototyping platforms. Experience running user research and turning insights into seamless UX and UI. Excellent communication skills to align stakeholders and work effectively in cross-functional teams. Want to be a key player More ❯

both UX and UI design, overseeing the creative direction and delivery of digital projects. Key Responsibilities Creative Leadership Lead the creative direction for all digital projects, ensuring work is user-centred and beautifully crafted. Offer development Help define and evolve our digital offer, including web design, digital reporting, motion and interactive content. UX & UI Design Own the UX and … communications. Strong portfolio showcasing UX and UI design excellence across a range of digital platforms. Commercial nous to ensure profitability on projects Experience leading teams and mentoring. Experience in user research and testing to gather insights into customer needs and preferences Ability to create wireframes, prototypes, and high-fidelity visual designs for web and mobile applications Collaborate with … client-facing environments and experienced in presenting and pitching work. Good understanding of best practices in responsive design, accessibility (WCAG), usability, code quality, and release management. Use data and user insights to optimise digital journeys, ensuring every platform performs seamlessly across devices and browsers. Proven experience in UI/UX design and front-end development Knowledge of HTML, CSS More ❯

design legacy and the freedom to evolve it. What we're hiring for: Design Leader with strong IC craft > Hands on leader driving; strategy, product design, service design and user research skills Someone who can simplify complexity > We operate in a highly complex domain , lots of data and tricky edge cases. The challenge is to make products feel … leadership team Represent design across the business, with customers and in hiring We’d love to hear from you if you: Are a seasoned design leader across UX, UI, research and content Have taken products from concept to scale (ideally in both B2B and B2C settings) Care deeply about usability, systems, and solving real user problems Love hands More ❯

Vision & Strategy: Define and evolve a compelling product vision that aligns with company objectives and supports rapid scale. Own & Drive the Roadmap: Build a dynamic product roadmap that balances user needs, business priorities, and technical feasibility. Lead and Grow the Team: Manage, mentor, and inspire a team of product managers, cultivating a culture of impact, accountability, and innovation. Act … product launches. Bring Business Acumen to Every Decision: Prioritise features and investments based on business value and ROI, always keeping the wider goals in sight. Champion Customer Insight: Leverage user research, customer feedback, and market trends to inform decisions and spot new opportunities. Monitor & Optimise: Track product performance and user engagement, using data and experimentation to drive … and can tie product work directly to company goals. Experience defining product strategies and leading successful cross-functional delivery. Excellent leadership, communication, and stakeholder management skills. Highly analytical and user-focused, able to back up decisions with data and insight. If this is something you'd like to know more about, please apply now More ❯

improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and test with users to validate concepts Translate insights … A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK public sector Familiarity with GDS standards and inclusive design principles Confident in research, synthesis, facilitation, and visual communication Comfortable operating within agile, cross-functional teams The package: £60,000 - £75,000 base Company bonus Pension To hear more about the Service Designer More ❯

discovery: Employ your strong product skillset to identify the best problems to solve, leading insight gathering with key external partners, and chart a path to delivery in tandem with user research, engineering, and other stakeholders Prioritise squad focus areas: With a bias for data-informed reasoning, strike a balance between foundational work to deliver near term value and … closer to our target state – and ensure that the process has been collaborative and clear to others Support product delivery: Encourage effective delivery by validating key assumptions through iterative research and development and supporting the squad to make appropriate trade-offs on scope, impact and timing Articulate the commercial value of the roadmap: Leverage deep commercial understanding, both in More ❯

the potential for operational transformation. Partner directly with customers, sales, and domain experts to uncover inefficiencies in day-to-day workflows—particularly those ripe for GenAI intervention. Conduct market research and structured interviews to validate ideas and uncover whitespace—analyzing industry trends, competitive solutions, and evolving customer expectations across logistics and supply chain domains. Design and run rapid experiments … shipping- either from direct industry experience or by building products for these domains Proven track record in early-stage product discovery, bringing new products from zero to one, including user research, opportunity sizing, and hypothesis testing Willingness to travel up to 50% Strong communication and facilitation skills—you can engage directly with customers and sales teams, lead discussions More ❯