1 of 1 Permanent Virtual Environments Jobs in Central London

client wants to hear from you! Key Responsibilities: Handle and resolve 2nd/3rd line support tickets, working both independently and collaboratively Provide expert support across Microsoft 365, Azure, virtual environments, and networking infrastructure Monitor client environments for performance or security issues, and respond proactively Escalate complex issues where needed and follow through on resolution Perform admin … steps Contribute to internal knowledge bases and best practice documentation Support wider technical projects, system upgrades, migrations, and integrations Work closely with account managers and clients to understand their environments and priorities Key Skillset: 4+ years of experience in 2nd/3rd line support roles, ideally within an MSP Strong experience with: Windows Server OS, Active Directory, Group Policy … Microsoft 365, Azure, SharePoint, Intune Virtualisation: Hyper-V and VMware environments Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPNs, VLANs, firewalls, switches Exposure to cloud platforms (Azure/AWS) and hybrid infrastructure Backup solutions (e.g., Datto) and endpoint security tools Comfortable with remote monitoring and management (RMM) tools Able to manage multiple tickets/issues concurrently while More ❯