2 of 2 Permanent ITSM Jobs in the Channel Islands

being aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business … Resilience teams, and third-party suppliers to deliver exceptional service outcomes and an outstanding customer experience. JOB DUTIES: Lead and continuously improve the IT Service Management framework, aligning it with business requirements, regulatory expectations, and industry best practices. Manage core IT Service Management (ITSM) disciplines, including Service Desk, Incident, Major ...

Itchyfeet Recruitment Agency is seeking an experienced IT Service Manager for client teams in Guernsey or Jersey. You will lead day-to-day ITSM governance, ensure reliable services, and collaborate with Security, Resilience, and third-party suppliers to deliver excellent outcomes. The role focuses on improving service delivery, incident response ...