2 of 2 Permanent User Experience Jobs in the Channel Islands

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be … responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What … experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives Expertise in UX writing, plain language, inclusive content, and editorial standards. Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components. Experience using research methods and online platforms e.g., Usertesting More ❯

What you'll do Actively mentor junior , mid-level and senior designers , fostering growth, empathy, and shared responsibility to support team health. Provide thoughtful , actionable feedback and direction across UX and UI disciplines throughout the full design lifecycle , cultivating a collaborative and inclusive design culture. Champion best practices and elevate design thinking through leadership, example, and active contribution. Lead core … clearly articulate design rationale to diverse stakeholders with credibility and professionalism. Collaborate closely with cross-functional partners in product, engineering, and business to drive outcomes. What you'll bring Experience leading multi-platform design projects (TV, mobile, web) with a hands-on approach , working in collaboration with product and engineering teams . Proven ability to manage multiple design … projects simultaneously, shifting fluidly between hands-on design and strategic oversight of other designers. Ability to resolve ambiguity and maintain momentum to deliver outcomes. A portfolio that demonstrates advanced UX/UI design skills (greater emphasis on UX), excelling in problem solving and mastering new domains; proficiency in design tools ( Figma , Adobe suite). Proficiency in documenting user journeys More ❯