IT Service Manager
- Location
- Jersey Marine, Wales, United Kingdom
Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset, and Knowledge Management. Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities, and service performance. Own major incident management processes by coordinating technical teams, business stakeholders, and suppliers … service excellence. Lead, coach, and develop IT service and operations colleagues, fostering a culture of ownership, continuous improvement, and customer focus. JOB REQUIREMENTS: Significant experience in IT Service Management, Service Delivery, or Technology Operations within business-critical environments is essential. Strong practical knowledge of ITSM disciplines, including Incident, Problem ...