2nd Line Service Desk Engineer
- Hiring Organisation
- Chroma Recruitment Ltd
- Location
- Cheadle, Cheshire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
escalation point above 1st Line, owning tickets across a varied SME customer base: Windows desktop and Server, Active Directory and Group Policy, M365 administration, networking, and small project work. You'll also mentor junior engineers and contribute to internal documentation. What you'll bring: 3+ years in IT support, ideally … Solid 1st/2nd Line experience with genuine escalation depth Strong Windows 10/11, Windows Server, AD and Group Policy Hands-on M365 (Exchange Online, SharePoint, OneDrive, Teams) Networking fundamentals: TCP/IP, DNS, DHCP, firewall basics Reliable transport (the office isn't well-served by public transport) Nice ...