Service Reporting & Insights Lead Department: Customer Support Employment Type: Permanent - Full Time Location: Chelmsford, UK Description The Service Reporting & Insights Lead plays a critical role in enabling performance driven decision making across the service organisation. Reporting to the Head of Service Performance, this role is responsible for the design, delivery, and continuous improvement of Service … that supports operational excellence and strategic growth. With expert level knowledge of the ServiceNow platform - particularly Performance Analytics, ITSM, and CSM - this role provides the data foundation for monitoring service performance, customer satisfaction, and SLA achievement. A key part of the role is transforming raw data into meaningful insights and executive level narratives that drive improvement, enable capacity … planning, and inform the integration of AI and automation into service delivery. Working at the intersection of data, technology, and service, the ServiceNow Reporting & Insights Lead ensures leadership and operational teams have the right information at the right time to make evidence based decisions. This includes producing board ready reports, identifying risks and opportunities, and actively contributing to More ❯
Hybrid | Commutable to Chelmsford and London Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services. With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build … long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value. We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission. • Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share … Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with More ❯
Hybrid | Commutable to Chelmsford and London Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services. With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build … long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value. We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission. • Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share … Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with More ❯
and clients Diagnose and troubleshoot hardware, software, and network issues Assist with system installations, updates, and maintenance Escalate complex issues to senior team members where required Always deliver excellent customerservice and clear communication What We're Looking For: A recent degree in IT, Computer Science, or a related field Strong problem-solving and analytical skills Excellent communication More ❯
and clients Diagnose and troubleshoot hardware, software, and network issues Assist with system installations, updates, and maintenance Escalate complex issues to senior team members where required Always deliver excellent customerservice and clear communication What We're Looking For: A recent degree in IT, Computer Science, or a related field Strong problem-solving and analytical skills Excellent communication More ❯
to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customerservice skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯
team. You'll support the delivery of maintenance programmes in line with County Council policies and play a key role in managing operations, mentoring technicians, and ensuring high-quality service to our councillors. Reporting to the Project Manager, you'll help lead the team responsible for investigating, designing, and delivering works programmes-coordinating with supply chain partners, consultants, and … team. • Working with the programme team to ensure that productivity levels remain high. • Undertake Audits on the team to ensure process is being followed. • To provide a first-class service to our customers, completing a high standard of maintenance to the highway network, helping to ensure that all maintenance activities are delivered in accordance with the strategies and policies … of discounts through our "RJ Rewards" app, including restaurants, holidays, days out etc - Life Assurance - Employee Assistance Programme - Pension scheme The Company We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and More ❯
ensure accurate, safe loading. Conduct plant/vehicle checks and manage outbound deliveries. Driving Commercial Success: Implement the store's sales plan and make sound commercial decisions. Maximize delivery service profitability and promote monthly offers. Handle customer inquiries and upsell Selco services. Empowering and Developing the Team: Set direction and assign tasks, monitoring results. Conduct training, briefings, and … as the senior leader, managing store operations and resolving issues. Ensure clear communication and handovers between shifts. Serve as a key holder, responsible for opening/closing and security. Service & Store Culture: Inspire and lead by example, setting the standard for customer service. Promote teamwork and recognize colleagues who embody core values. Ensure safe, ethical, and compliant store More ❯
