IT Service Desk Manager
- Hiring Organisation
- FRP Group
- Location
- Chelmsford, Essex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Purpose: The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT … regular performance reviews and provide coaching and training. Manage staffing levels, shift patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote ...