2 of 2 Permanent ITSM Jobs in Chelmsford

Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. Monitor and follow up on outstanding service requests to ensure … in a similar IT support or service desk role. Strong knowledge of Windows operating systems, as well as common software applications. Familiarity with IT service management tools (e.g., ServiceNow, Jira, or similar). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as More ❯

Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. Monitor and follow up on outstanding service requests to ensure … in a similar IT support or service desk role. Strong knowledge of Windows operating systems, as well as common software applications. Familiarity with IT service management tools (e.g., ServiceNow, Jira, or similar). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as More ❯