Digital Service Desk Team Leader
- Hiring Organisation
- East of England Ambulance Service
- Location
- Chelmsford, CM1 7WS, United Kingdom
- Salary
- £39959.00 to £48117.00
accuracy of information captured in tickets, asset records, and configuration items Strong understanding of ITIL processes (Incident, Request, Change, SACM, Problem etc) Familiarity with ITSM tools and service metrics Knowledge of digital governance and data protection standards Desirable Awareness of NHS RA processes and Smartcard management Familiarity with technical escalation ...