1 of 1 DemandTrendPermanent ITSM Jobs in Chelmsford

and continuous improvement of Service based reporting, analytics, and insight generation that supports operational excellence and strategic growth. With expert level knowledge of the ServiceNow platform - particularly Performance Analytics, ITSM, and CSM - this role provides the data foundation for monitoring service performance, customer satisfaction, and SLA achievement. A key part of the role is transforming raw data into meaningful insights … quality service to ParentPay Group customers. This will be achieved via the following: ServiceNow Performance Analytics Ownership - Develop, maintain, and continuously improve ServiceNow dashboards, reports, KPIs, and metrics across ITSM and CSM to ensure accurate, real-time visibility of service performance. Analyse service data to identify trends, risks, and opportunities. Produce board ready and operational reports with clear narratives and … to support accurate demand forecasting, workload planning, and resource alignment within the service function. Skills, Knowledge and Expertise Extensive experience with ServiceNow, particularly Performance Analytics, Dashboards, and Reporting in ITSM and CSM environments. Demonstrable experience producing insightful, executive level reports with clear narratives and data-driven recommendation. Strong communication and storytelling skills, you will be able to convey insights in More ❯