2 of 2 Permanent Microsoft 365 Jobs in Chelmsford

excellent service. Manage, coach and develop the Infrastructure & Support team, promoting accountability, collaboration and continuous improvement. Oversee IT infrastructure, including servers, networking, connectivity, Microsoft 365, cloud services and endpoints. Strengthen cybersecurity, manage technical risks and maintain effective backup, disaster recovery and business continuity arrangements. Plan and deliver … with the technical confidence to troubleshoot complex issues and the leadership skills to support a small technical team. You will bring: Strong knowledge of Microsoft 365, Windows environments, networking and core IT infrastructure. A sound understanding of cybersecurity, access management, endpoint protection, vulnerability management and disaster recovery. ...

Logging, prioritising and tracking tickets through to resolution, escalating where needed. Troubleshooting hardware, software and printer issues for end users. Supporting users with Windows, Microsoft 365 and common business applications. Assisting with user account administration, including new starters, leavers and password resets in Active Directory. Helping diagnose … Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance to build practical experience across IT support, user ...