Head Of Customer Experience Chelmsford, England, United Kingdom
- Location
- Chelmsford, England, United Kingdom
Drive continuous conversion rate optimisation across all online customer journeys Ensure mobile-first, fast, intuitive experiences that match customer expectations from best-in-class retail Manage the online enquiry capture layer, form design, lead quality, channel routing Own online chat, and digital contact handling CX standards in collaboration with commercial … conversion rates. Commercially driven, not just satisfaction-score driven Sufficient digital fluency to challenge website product decisions and hold technical teams to account Sufficient retail credibility to influence showroom behaviour and earn respect of sales teams Strong data literacy, able to build measurement frameworks, interpret analytics and translate data into ...