IT Service Desk Manager
- Hiring Organisation
- FRP Group
- Location
- Chelmsford, Essex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
support. Key Skills Leadership & team management Incident & request management SLA/KPI monitoring and reporting Customer service excellence Technical troubleshooting Process improvement Communication & stakeholder engagement Qualifications Qualifications & Experience: Proven experience managing an IT service desk or support team. Strong understanding of ITIL principles and service management frameworks. Experience ...