Deskside Support
Cheltenham, England, United Kingdom
Cognizant
inventory. Exchange equipment as a part an agreed refresh program. Installation of desktops, laptops and peripherals for delivery of standard services. This will include the physical and logical configuration control of PCs. Relocation of user PC (including associated peripheral devices) to new position. Move Software from one device to another for the same user. Addition of Hardware devices to … user PC. Job Requirements Addition of Software modules, filters and/or drivers to installed products. Manual installation if required of applications Software in keeping with change control policies and procedures. Prioritise VIP user calls at the Service Desk level. Through IVR calls would directly get diverted to remote support team. Manage any Third Party Providers that provide More ❯
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