Second Line Support Analyst
- Hiring Organisation
- HCR Law
- Location
- Cheltenham, England, United Kingdom
systems and delivering outstanding service to our users. You’ll play a key role in maintaining high service availability, resolving complex problems, and driving continuous improvement across the IT function. What You’ll Be Doing: Incident and Request Management • Handle incidents and service requests escalated from First Line Support. … principles and service management practices • Experience delivering user enablement or adoption support • Degree or equivalent qualification in IT or related field (preferred) • Full UK driving licence Benefits of working with us: • Scottish Widows Pension Scheme • 28 days annual leave (plus public holidays) • Bonus scheme • Healthcare cash plan ...