Technical Support Engineer
- Hiring Organisation
- We Are Dcoded Limited
- Location
- Cheltenham, Gloucestershire, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £55,000
compliance settings. Troubleshoot collaboration issues and advise colleagues on secure and effective use of workplace applications. 4. ITSM and Atlassian Administration Configure and maintain Jira Service Management, including request types, SLAs, workflows, automations and the customer portal. Administer Jira Software and Confluence. Develop integrations and automated workflows using … tools such as Slack, email and scripting to reduce manual effort. Maintain IT asset records and configuration information through Jira Assets/Insight or an equivalent CMDB. Build operational dashboards and reports to monitor service performance and identify improvement opportunities. 5. AV and Meeting Room Technology Manage and maintain ...