1 of 1 Permanent Management Information System Jobs in Cheltenham

defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide. About the role: You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to … resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution and/or escalation, monitoring and escalating … do attitude Hands-on team player Good working knowledge of Microsoft office applications (Outlook, Excel, Word) Good working knowledge of Windows operating systems Basic understanding of network infrastructure and system components Able to use own initiative to troubleshoot and find solutions to technical issues Driving licence and own vehicle (suggested due to office location) Entry requirements: 3 GCSEs (or More ❯