1st Line Engineer
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Cheltenham, Gloucestershire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum
support via phone, email and remote support tools Log, prioritise and manage support tickets through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365, Windows and cloud-based environments Assist with user account administration and access management Support device builds, deployments and onboarding activities Maintain … professional and responsive support experience. What We're Looking For: Previous experience within an IT Support, Service Desk or Helpdesk role Knowledge of Microsoft Windows and Microsoft 365 Understanding of Active Directory and user account administration Strong troubleshooting and problem-solving abilities Excellent communication and customer ...