IT Service Desk Apprentice
- Hiring Organisation
- QA
- Location
- Chesham, Buckinghamshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £19,000 per annum
again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. You will demonstrate the following behaviours: Client-first — treats every ticket as a person who cannot … afterwards Curious — looks for the root cause rather than repeating the same fix Team player — shares knowledge freely and asks for help before an SLA is at risk Responsibilities: Work tickets from the service board in priority order, with full notes and accurate time entries Keep clients updated at every ...