IT Service Desk Apprentice
- Hiring Organisation
- QA
- Location
- Chesham, Buckinghamshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £19,000 per annum
person who cannot work and communicates accordingly Ownership — sees a ticket through or hands it off cleanly; nothing is left in limbo Disciplined — records time, notes and documentation as the work happens, not afterwards Curious — looks for the root cause rather than repeating the same fix Team player — shares … asks for help before an SLA is at risk Responsibilities: Work tickets from the service board in priority order, with full notes and accurate time entries Keep clients updated at every stage and confirm resolution before closure Be the first point of contact for all client tickets, providing first ...