2 of 2 Permanent 1st Line Support Jobs in Cheshire

join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This … someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face ...

recruiting for a 1st Line Network Support Engineer to join a growing managed services team supporting a range of customer environments. You will be the first point of contact for technical incidents and service requests, responsible for logging and prioritising tickets, completing initial troubleshooting, keeping … more complex issues to the appropriate support team. We are looking for someone with: Previous experience in a service desk, NOC or 1st line support role A good understanding of networking, including routing, switching and connectivity Experience working with ticketing systems and SLAs ...