2 of 2 Permanent 2nd Line Support Engineer Jobs in Cheshire

Dedicated 2nd Line Engineer Location: Lowton (Customer Site) – 3/4 days per week, occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, we are looking for a Dedicated IT Service Desk Engineer … business Active Social Committee organising events and activities Key Responsibilities Deliver excellent customer care and support through efficient ticket management Provide 1st & 2nd line fixes via phone and email Resolve incidents and requests, escalating where appropriate Perform ticket triage, prioritising and escalating as required Liaise ...

skills needed for this role: Technical Depth & Troubleshooting Clear, Confident Communicator Incident & Problem Ownership What this role is all about: Join our VitalityAssist Support team and help keep Vitality’s global workforce running smoothly. You’ll work across a broad range of technologies, resolve issues through multiple channels … DNA. Key Actions Troubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment Being responsible as a site support engineer but also remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective ...