2 of 2 Permanent Actionable Recommendations Jobs in Cheshire

accurately and to schedule Monitor and report on key metrics: contact rate, conversion rate, abandon rate, and agent occupancy Deliver clear performance analysis and actionable recommendations to operations and leadership Ensure full compliance with regulatory and internal standards Maintain system stability and respond quickly to performance issues … dialler-specific knowledge is something we can develop together. Skills & Experience Strong analytical ability confident reading performance data and translating it into clear recommendations Understanding of contact centre operations, outbound KPIs, and campaign mechanics Experience with dialler platforms or workforce management/reporting/MI tools A proactive, problem ...

customer and campaign data to shape marketing strategy and CRM planning * Drive innovation by introducing new tools, techniques and approaches to analytics * Deliver actionable recommendations to improve engagement and return on investment Your Skills and Experience * Strong commercial experience using SQL and working with large scale data warehouses ...